Senior Field Operations Leader — Scale & Optimize (AZ)

Wecom, Inc.; Phoenix (AZ); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k) with match

Gym reimbursement

PTO from start

Paid holidays

Job summary

Wecom Fiber in Phoenix, AZ seeks a Senior Manager of Field Operations Support to lead installation, repair, maintenance, and service delivery across Arizona. You will drive consistency, performance, safety, and scalable growth while partnering with executives to transform field operations.

The role requires strong leadership, contractor management, and analytics to optimize customer experience and operational efficiency in a fast-growing telecom environment.

Qualifications

• 5+ years in telecommunications, broadband, utilities, or field ops leadership.
• Experience leading installation, repair, fulfillment, or maintenance operations.
• Strong contractor/vendor management experience.
• KPI reporting, analytics, and process improvement expertise.
• Excellent communication, leadership, and stakeholder management.

Responsibilities

• Provide field operations leadership across Arizona.
• Oversee contractor and vendor performance.
• Drive operational excellence and continuous improvement.
• Manage customer escalations and service delivery quality.
• Ensure safety, compliance, and scalable growth.
• Lead AI-driven process improvements and reporting.

Skills

Leadership experience

KPI reporting

Advanced Excel

Communication skills

Stakeholder management

Operational analytics

Team leadership

Contractor management

Tools

Gaiia

Sitetracker

Jira

Tableau

Power BI

Copilot/AI tools

Job description

Wecom Fiber in Phoenix, AZ seeks a Senior Manager of Field Operations Support to lead installation, repair, maintenance, and service delivery across Arizona. You will drive consistency, performance, safety, and scalable growth while partnering with executives to transform field operations.

The role requires strong leadership, contractor management, and analytics to optimize customer experience and operational efficiency in a fast-growing telecom environment.