Senior Manager, Field Operations

Wecom Fiber; Phoenix (AZ); In loco; USD 130.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan

Dental plan

Vision plan

401(k) with match

Gym reimbursement

PTO from start

Paid holidays

Descrizione del lavoro

Wecom Fiber in Phoenix, AZ seeks a Senior Manager of Field Operations Support to lead installation, repair, maintenance, and service delivery across Arizona. You will drive consistency, performance, safety, and scalable growth while partnering with executives to transform field operations.

The role requires strong leadership, contractor management, and analytics to optimize customer experience and operational efficiency in a fast-growing telecom environment.

Competenze

• 5+ years in telecommunications, broadband, utilities, or field ops leadership.
• Experience leading installation, repair, fulfillment, or maintenance operations.
• Strong contractor/vendor management experience.
• KPI reporting, analytics, and process improvement expertise.
• Excellent communication, leadership, and stakeholder management.

Mansioni

• Provide field operations leadership across Arizona.
• Oversee contractor and vendor performance.
• Drive operational excellence and continuous improvement.
• Manage customer escalations and service delivery quality.
• Ensure safety, compliance, and scalable growth.
• Lead AI-driven process improvements and reporting.

Conoscenze

Leadership experience

KPI reporting

Advanced Excel

Communication skills

Stakeholder management

Operational analytics

Team leadership

Contractor management

Strumenti

Gaiia

Sitetracker

Jira

Tableau

Power BI

Copilot/AI tools

Descrizione del lavoro

Brief DescriptionSenior Manager, Field Operations SupportBrief DescriptionSenior Manager, Field Operations SupportHELP CONNECT ARIZONA. BUILD THE FUTURE OF BROADBAND

At Wecom Fiber, we're helping bridge the digital divide across Arizona by building and maintaining the communications infrastructure that powers homes, businesses, schools, and communities. As our next Senior Manager of Field Operations Support, you'll play a key leadership role in scaling operations, improving performance, and helping shape the future of a rapidly growing telecommunications organization.

WHY WECOM?

At Wecom, we believe exceptional people deserve more than a paycheck.

We're building a workplace where employees can grow their careers, make an impact, and help shape the future of telecommunications across Arizona. Our employees are helping connect communities, expand broadband access, and bring meaningful technology infrastructure to underserved areas throughout the state.

Location

Phoenix, Arizona

Departmen t: OperationsReports To: Director of Field OperationsPosition Summary

The Senior Manager of Field Operations Support plays a critical leadership role in supporting and scaling installation, repair, maintenance, and service delivery operations across Arizona. This leader will drive operational consistency, contractor performance, customer experience, safety compliance, and scalable growth.

What You’ll Own

• Field Operations Leadership
• Contractor & Vendor Performance
• Operational Excellence & Continuous Improvement
• Customer Escalation Management
• Safety, Quality & Compliance
• Technology, Reporting & AI-Driven Process Improvement

Qualifications

• 5+ years of telecommunications, broadband, utilities, infrastructure, or field operations leadership experience
• Experience leading installation, repair, fulfillment, or maintenance operations
• Strong contractor/vendor management experience
• KPI reporting, operational analytics, and process improvement expertise
• Strong communication, leadership, and stakeholder management skills
• Advanced Excel and reporting proficiency
• Experience in fast-paced, high-growth environment

Preferred

• FTTH/Broadband experience
• Multi-market operations leadership
• Knowledge of utility locates, drop bury, and field quality programs
• Experience with Gaiia, Sitetracker, Jira, Tableau, or Power BI
• Experience using Copilot, ChatGPT, Claude, or Gemini for business productivity

The Benefits Of Joining Our TeamCareer Growth & Leadership Opportunity

• Influence operational strategy
• Build scalable systems and processes
• Lead transformational initiatives
• Partner with executive leadership
• Support expansion into new markets
• Shape the future of field operations at Wecom

Comprehensive Benefits & Total RewardsHealth & Well-Being

• Medical, Dental & Vision Coverage
• Supplemental Benefit Options
• Life & Disability Insurance
• Employee Assistance Resources
• Gym Reimbursement up to $600 annually

Time Away from Work

• Paid Weekly
• PTO Accrual Begins Immediately with No Waiting Period
• 13 Company-Paid Holidays Annually

Financial Wellness

• 401(k) with Company Match up to 5%

Additional Perks

• Cell Phone Reimbursement up to $50 per month
• Annual Boot Reimbursement up to $150
• Ongoing Leadership Training

TEAM-ORIENTED CULTURE

We’ve built a culture where employees are respected, supported, and empowered to succeed. We value collaboration, accountability, innovation, continuous improvement, professional growth, and recognition.

BUILD SOMETHING BIGGER

Join Wecom and help build the infrastructure connecting Arizona's communities today and for generations to come.

Equal Opportunity Employer

Wecom LLC and its subsidiaries are Equal Opportunity Employers and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.

Learn more about us at:

www.wecomfiber.com