Senior Field Engineer

Ambirobotics; Berkeley (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401k with 5% matching by Ambi

Equity ownership

Unlimited PTO

Partial WFH

Free parking on site at HQ

Access to a full gym at HQ

Free lunches 2x per week

Job summary

Ambi Robotics is seeking a Senior Field Engineer to join a strong team and ensure uptime across customer environments in the USA. You will lead distributed Field Engineers, bridge field experience with engineering development, and own escalation processes while traveling to install, train, and commission solutions in the field.

The ideal candidate has 3+ years in hardware and software product technical support with robotics/mechatronics background and strong cross-functional collaboration.

Qualifications

• 3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams.
• Experience in warehouse automation or warehouse robotics
• Experience with production systems that have uptime obligations
• Track record of operating within cross-functional team environments
• Willingness to travel up to 30% to customer sites nationally
• Background in robotics and/or mechatronics
• Familiarity with Jira Service Management, Grafana, Python, Linux, and CLI
• BONUS: Experience in Customer Success

Responsibilities

• Manage Field Engineers distributed nationwide
• Act as the technical expert for the Field Engineering discipline
• Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation
• Act as the bridge between field experience and engineering development
• Drive post-incident reviews to develop systemic improvements in our products and systems
• Scale the Field Engineering team as our fleet grows
• Travel to participate in installing, training, and commissioning activities in the field
• Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence

Skills

Leadership of distributed teams

Field engineering experience

Uptime-focused operations

Cross-functional collaboration

Willingness to travel 30%

Tools

Jira Service Management

Grafana

Python

Linux

CLI (Command Line Interface)

Job description

Overview

We are a well-funded startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics.

Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA.

We are seeking a Senior Field Engineer who will join a strong, experienced team and a track record of solid uptime. This person must have high agency, ownership, and accountability in their work as the actions taken in this role have immediate and visible consequences.

The Senior Field Engineer will report to the Director of Field Engineering and will manage Field Engineers positioned across the nation. The successful candidate comes from a technical background and is excited to get out into the field to meet the customer and work directly on finding solutions to problems. The ideal candidate will have 3+ years of experience in hardware and software product technical support, and has experience leading distributed technical teams.

Responsibilities

• Manage Field Engineers distributed nationwide
• Act as the technical expert for the Field Engineering discipline
• Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation
• Act as the bridge between field experience and engineering development
• Drive post-incident reviews to develop systemic improvements in our products and systems
• Scale the Field Engineering team as our fleet grows
• Travel to participate in installing, training, and commissioning activities in the field
• Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence

Qualifications

• 3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams
• Experience in warehouse automation or warehouse robotics
• Experience with production systems that have uptime obligations
• Track record of operating within cross-functional team environments
• Willingness to travel (up to 30%) to customer sites nationally
• Background in robotics and/or mechatronics
• Familiarity with Jira Service Management, Grafana, Python, Linux, and Command Line Interface
• (BONUS) Experience in Customer Success

Benefits

• Health, dental, and vision insurance
• 401k with 5% matching by Ambi
• Equity ownership
• Unlimited PTO
• Partial WFH
• Free parking on site at HQ
• Access to a full gym at HQ
• Free lunches 2x per week

Ambi Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

Disclaimers

Ambi Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.