Senior Federal Technical Services Engineer – On-Site, TS/SCI

WEKA; Oregon; Hybrid; USD 170,000 - 210,000; Full time

Job summary

WEKA is seeking a Senior Technical Services Engineer (Federal) to own post‑sales technical support for government and special programs customers. You will work across the entire customer solution stack, from GPU compute to government cloud infrastructure, partnering with GRE for escalations and keeping the customer informed throughout.

Federal environments are often air‑gapped with no remote telemetry, requiring on-site diagnosis and strict data handling.

Qualifications

• 10+ years in customer-facing technical support for Linux-based enterprise infrastructure
• Bachelor’s degree in Computer Science, Engineering, or related field
• Strong written and spoken English; experience working with customers during critical incidents

Responsibilities

• Own customer cases end to end for federal and special programs accounts
• Analyze full solution stack to isolate root cause across components
• On-site work in customer secure facilities (SCIFs) when remote access isn’t allowed
• Collect, review, and sanitize diagnostics in air-gapped environments
• Escalate with reproduction steps, evidence, and root cause hypothesis
• Manage hardware replacement under federal rules
• Install, upgrade, and maintain WEKA in hardened environments (SELinux, DISA STIG, FIPS 140-3, RMF)
• Author and maintain Knowledge Base articles (federal procedures)
• Turn recurring issues into product improvements and feedback to Development
• Provide technical support for federal pre-sales, partners, resellers
• Participate in on-call rotations (nights/weekends/holidays)
• Travel regionally/domestically

Skills

Systems thinking

Linux expertise

Distributed storage

High performance networking

Debugging

Performance analysis

RMF/STIG knowledge

Clear communication

Ownership/urgency

GPU/AI workloads

GovCloud/Kubernetes/containers

Automation tools (Python/Bash/Ansible/

Education

Bachelor’s degree in Computer Science, Engineering, or related field

10+ years in customer-facing technical support or related

Tools

NVIDIA DGX

GPUDirect Storage

AWS GovCloud

Azure Government

Kubernetes

Docker/ virtualization

Terraform

Ansible

Job description

WEKA is seeking a Senior Technical Services Engineer (Federal) to own post‑sales technical support for government and special programs customers. You will work across the entire customer solution stack, from GPU compute to government cloud infrastructure, partnering with GRE for escalations and keeping the customer informed throughout.

Federal environments are often air‑gapped with no remote telemetry, requiring on-site diagnosis and strict data handling.