Senior Federal Tech Support Engineer (Cloud & Security)

ClickHouse; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

ClickHouse is hiring a Senior Technical Customer Support Engineer for the U.S. federal and public-sector market. You will be the technical point of contact for government customers, triaging cases and guiding secure deployments of ClickHouse Cloud and open-source software.

You will work with Product, Engineering, Security, and GTM teams to align roadmaps with federal requirements and help-drive secure, compliant implementations across environments such as AWS GovCloud.

Qualifications

• U.S. Person status required and verified during the interview process.
• Technical breadth in ClickHouse open-source or Cloud, or related databases and distributed systems.
• Previous roles in Support Engineer, Consultant, DBA, SRE, Solutions/Software/Systems Engineer.
• Familiarity with federal IT environments (FedRAMP, AWS GovCloud, air-gapped deployments).
• Strong communication, careful data handling, and collaborative problem solving.

Responsibilities

• Serve as the primary technical contact for U.S. federal/public-sector customers across cases, chat, Slack and meetings.
• Develop solutions using ClickHouse Cloud/open-source and share via docs, KBs and runbooks for government deployments.
• Guide customers through deployment and troubleshooting in government environments including GovCloud-adjacent infra.
• Coordinate with Support, Engineering, Security, PM, and GTM to reflect federal needs in the roadmap.
• Support federal POCs, security questionnaires, and ATO-adjacent evaluations with Go-To-Market and Security teams.

Job description

ClickHouse is hiring a Senior Technical Customer Support Engineer for the U.S. federal and public-sector market. You will be the technical point of contact for government customers, triaging cases and guiding secure deployments of ClickHouse Cloud and open-source software.

You will work with Product, Engineering, Security, and GTM teams to align roadmaps with federal requirements and help-drive secure, compliant implementations across environments such as AWS GovCloud.