Senior Technical Customer Support Engineer, Federal

ClickHouse; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

ClickHouse is hiring a Senior Technical Customer Support Engineer for the U.S. federal and public-sector market. You will be the technical point of contact for government customers, triaging cases and guiding secure deployments of ClickHouse Cloud and open-source software.

You will work with Product, Engineering, Security, and GTM teams to align roadmaps with federal requirements and help-drive secure, compliant implementations across environments such as AWS GovCloud.

Qualifications

• U.S. Person status required and verified during the interview process.
• Technical breadth in ClickHouse open-source or Cloud, or related databases and distributed systems.
• Previous roles in Support Engineer, Consultant, DBA, SRE, Solutions/Software/Systems Engineer.
• Familiarity with federal IT environments (FedRAMP, AWS GovCloud, air-gapped deployments).
• Strong communication, careful data handling, and collaborative problem solving.

Responsibilities

• Serve as the primary technical contact for U.S. federal/public-sector customers across cases, chat, Slack and meetings.
• Develop solutions using ClickHouse Cloud/open-source and share via docs, KBs and runbooks for government deployments.
• Guide customers through deployment and troubleshooting in government environments including GovCloud-adjacent infra.
• Coordinate with Support, Engineering, Security, PM, and GTM to reflect federal needs in the roadmap.
• Support federal POCs, security questionnaires, and ATO-adjacent evaluations with Go-To-Market and Security teams.

Job description

About ClickHouse

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With more than 4,000 customers and ARR that has grown over 250 percent year over year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads.

The company's sustained, accelerating momentum was recently validated by a $400M Series D financing round. Over the past three months, customers including Capital One, Lovable, Decagon, Polymarket, and Airwallex have adopted the platform or expanded existing deployments. These customers join an established base of AI innovators and global brands such as Meta, Cursor, Sony, and Tesla.

We're on a mission to transform how companies use data. Come be a part of our journey!

We are growing our support team at ClickHouse, and we're looking for a Senior Technical Customer Support Engineer, Federal , to serve the specific needs of our U.S. public sector customers, federal agencies, and the contractors and integrators who support them. This role sits within our global Support Engineering team but has a dedicated focus to deliver the same excellent, technically deep support our commercial customers rely on, while meeting the compliance, security, and operational constraints that federal environments require.

You'll be the primary technical point of contact for customers operating ClickHouse in government-authorized environments, triaging and resolving support cases, guiding customers through secure deployment and operational best practices, and partnering closely with our Product, Engineering, and Go-To-Market teams to make sure ClickHouse's platform meets the bar federal customers require.

This is a U.S. Persons-only role. Because of the export-control status of the data, systems, and customer environments involved, all candidates must independently qualify as U.S. Persons before being considered. This applies regardless of visa sponsorship status, work authorization, or physical location within the U.S. Beyond this requirement, you'll also need to be prepared to work within the access, communication, and documentation controls that federal engagements demand.

What you will be doing:

• Serving as the primary technical support contact for ClickHouse's U.S. federal and public-sector customers, across cases, chat, Slack, and meetings, consistent with applicable federal communication and data-handling requirements
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source, and sharing them with federal customers and internal teams via documentation, knowledge base articles, and internal runbooks tailored to government deployment patterns
• Guiding customers through deployment, configuration, and troubleshooting within government-authorized environments, including AWS GovCloud-adjacent infrastructure where applicable
• Working closely with our global Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams to represent the requirements of federal customers and help prioritize the roadmap accordingly
• Supporting technical aspects of federal POCs, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations in partnership with Go-To-Market and Security teams

And of course:

• You will deliver excellent customer service as a technical engineer and representative of ClickHouse to our federal customer base. Our Support Engineers provide professional response, on-call coverage, and guidance within required SLAs on technical cases opened via the ticketing system, email, Slack, chat, and/or phone
• You will build strong, trusted relationships with colleagues, customers, and partners, including government program stakeholders and the systems integrators and resellers who support them

What you bring along:

• Required: U.S. Person status, as defined above and verified during the interview process prior to any offer
• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, and distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Proven experience developing familiarity with the operational and compliance realities of federal IT environments (e.g., FedRAMP, DOD IL, AWS GovCloud, air-gapped or sovereign-cloud deployments)
• Strong communication skills, sound judgment around sensitive data handling
• A mindset of teamwork, empathy, and solving challenging problems under the additional rigour that government customers require
• You are self-driven, curious, and eager to continuously learn and grow

Bonus points:

• Prior experience supporting federal, state/local/education (SLED), or other public-sector customers in a technical support, TAM, or solutions engineering capacity

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