Senior Facility Manager

SP Plus Corporation; Detroit (MI); On-site; USD 95,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Facility Manager to lead operations and enhance customer service in a dynamic environment. This role involves managing a team, optimizing revenue, and ensuring compliance with safety standards. You'll be responsible for developing client relationships and maintaining operational excellence across facilities. Ideal candidates will possess strong leadership skills, a knack for problem-solving, and a passion for delivering superior service. Join a forward-thinking company that values innovation and teamwork, and make a significant impact in the world of parking solutions.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Long/Short Term Disability

Life Insurance

Accident Insurance

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong leadership and customer service skills required.

Responsibilities

• Manage operations and ensure high standards of service.
• Develop and train staff to deliver exceptional customer experiences.

Skills

Customer Service Skills

Leadership

Communication Skills

Problem Solving

Multi-tasking

Education

Bachelor's Degree in Related Field

Tools

Microsoft Word

Microsoft Excel

Google Documents

Google Spreadsheets

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

The Senior Facility Manager manages the operation through effective leadership, developing client relationships and superior customer service, human resource management, and budget management. Additionally, the Senior Facility Manager leads an effective operation by ensuring all employees perform their job functions to the SP+ standards of operational excellence. This includes:

• Delivering premier customer service to our clients.
• Hiring ideal frontline employees and providing them with the appropriate training and tools to succeed.
• Maximizing profitability through revenue development, facility marketing, cash control procedures, and expense reviews.

If you’re someone who thrives in an environment where you will be challenged with a broad range of simultaneous duties, this might just be the right opportunity for you!

Revenue Reporting and Budget Management

• Ensure that proper parking, security, and cash control procedures are followed by all employees, and participate in audits as necessary.
• Prepare daily bank deposits and ensure all cash receipts are deposited daily into the facility’s bank account. Monitor office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies.
• Manage the operation’s budget and make recommendations to reach or exceed budget if unforeseen circumstances arise.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.

Workforce Management

• Identify proper staffing levels, hire, develop, and train a team of employees to deliver superior customer service and perform daily job functions. Employees include attendants, cashiers, bookkeepers, and maintenance personnel.
• Supervise employee performance to ensure all duties are completed to the highest standard and provide additional training or disciplinary measures as necessary.

Client Retention & Satisfaction

• Ensure pro-active communication with the client regarding opportunities to improve operations.
• Resolve client requests, concerns, and issues diplomatically.
• Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility.

Marketing & Revenue Optimization

• Assist in recommendations to maximize revenues, which may include parking rate studies, local and online consumer marketing plans, or prepaid parking services.

Safety & Risk Management

• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policy and procedures to ensure compliance with all OSHA laws.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent combination of education and experience
• Prior experience to lead, manage, and motivate team members
• Strong customer service skills and focus
• Excellent verbal and written communication skills
• Ability to multi-task or work independently
• Ability to react and problem solve quickly
• Ability to understand and communicate company policies and procedures
• Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
• Ability to learn internal computer programs
• Prior experience developing budgets and P&L review a plus
• Parking management experience preferred but not required
• License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record

Salary Range: $95,000 - $110,000 annually per year

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-MI-DETROIT