Senior Facilities Success Coordinator

ServiceChannel; United States; On-site; USD 62,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with match

Flexible time off

Paid parental leave

Job summary

ServiceChannel, the leading cloud-based platform for facilities management, is seeking a Senior Facility Coordinator to join ServiceChannel Managed. You will serve as the primary contact for one or more customers, coordinating work orders, monitoring performance, and driving value from our platform and services.

The role requires 3–5 years in facilities work order management, strong Excel/PowerPoint skills, and excellent English communication.

Qualifications

• 3–5 years in facilities work order management.
• Strong knowledge of facilities management and customer success best practices.
• Excellent verbal and written English communication.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to work independently from home with strong attendance.
• Exceptional organizational and time-management skills.

Responsibilities

• Promptly address and resolve customer issues to ensure satisfaction and continuity of service.
• Build and maintain strong customer relationships to foster loyalty and long-term engagement.
• Anticipate customer needs and address potential issues before they escalate.
• Track usage and satisfaction metrics to ensure customers derive maximum value.
• Share best practices with customers and providers on ServiceChannel applications.
• Identify and report system issues to the development team for resolution.
• Review work order requests for cost-saving opportunities related to assets or equipment repairs.
• Assist with customer-facing initiatives and special projects as they arise.
• Monitor emergency work orders to ensure timely communication and resolution.
• Conduct quarterly business reviews with customers to discuss performance and opportunities for improvement.
• Conduct regular operations meetings with customers to review activities and concerns.
• Collaborate with cross-functional teams on internal and external initiatives.

Skills

Customer relationships

Excel

PowerPoint

Verbal and written English

Attention to detail

Analytical skills

Independence from home

Organizational skills

Time management

Adaptability

Education

Bachelor's degree in business administration / facilities management / related field

Tools

ServiceChannel

CRM tools (Salesforce/Gainsight)

Job description

ServiceChannel, the leading cloud-based platform for facilities management, is seeking a Senior Facility Coordinator to join ServiceChannel Managed. You will serve as the primary contact for one or more customers, coordinating work orders, monitoring performance, and driving value from our platform and services.

The role requires 3–5 years in facilities work order management, strong Excel/PowerPoint skills, and excellent English communication.