Facility Coordinator

EMCOR Facilities Services; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

EMCOR Facilities Services is seeking a Facility Coordinator to centralize and coordinate services that impact the employee and guest experience across multiple sites. You will manage meeting services, mailroom, janitorial, landscaping, vendor partnerships and related tasks to ensure high quality support and customer satisfaction.

The role requires strong people skills, a service mindset, and the ability to communicate effectively with Site Managers and clients.

Qualifications

• 5 to 7 years working in a facility coordinator or customer service capacity.
• OSHA 10 HR or 30 HR card highly preferred.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Responsibilities

• Review of all work scopes with Site Manager to ensure they meet client's standards.
• Perform regular audits of janitorial, landscaping, mailroom and other contracted work for scope compliance.
• Understand scope detail related to all contracted work (janitorial, landscaping etc.).
• Building inspections to identify and report items requiring correction using our work order system.
• Act as the client representative to communicate work status and discuss projects and impact to customers.
• Ensure Timely Completion of all work orders and monitor SLA performance.
• Review open WO status report daily and ensure completion.
• Train vendors/contractors on work order and billing procedures.

Skills

Customer service

Communication

Planning

Data analysis

Education

OSHA 10/30 HR certification

Facility management certifications

Job description

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations.

We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality culture in the workplace. The Facility Coordinator is the centralized resource for coordinating and supporting services impacting the employee and guest experience such as, Meeting services, mailroom, janitorial, landscaping, vendor partnership and other services.

Essential Duties & Responsibilities

• Review of all work scopes with Site Manager to ensure they meet client's standards
• Perform regular audits of janitorial, landscaping, mailroom and other contracted work for scope compliance
• Understand scope detail related to all contracted work (janitorial, landscaping etc.)
• Building inspections (conference rooms, common areas, bathrooms, etc.) to identify and report items requiring correction using our work order system
• Act as the client representative to communicate work status, discuss major process changes, discuss upcoming and on-going projects, and evaluate the impact to our Siemens Energy customers
• Ensure Timely Completion of all work orders
• Review open WO status report daily
• Ensure WO are completed per service level agreements (SLA's), Address late WO
• Distribution of janitorial and setup requests as required
• Follow up on all requests to ensure completion and client satisfaction
• Manage work order creation, completion and issues raised by our client
• Train vendors/contractors on work order and billing procedures to maintain consistency and efficiency
• Responsible for scheduling and monitoring tasks and programs related to cleaning, pest control, waste management etc.
• Work with Site Manager/ FM leadership to create required KPI and reports
• Ensure all KPI's are achieved (PM & WO)
• Other duties as assigned

Qualifications

• 5 to 7 years working in a facility coordinator or customer service capacity.
• Professional designations could include: FMA, RPA, CFM, CPE, CPMM or similar relevant trainings or certifications. OSHA 10 HR or 30 HR card highly preferred.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Must have ability to communicate clearly and respond to questions from groups of managers and clients.
• Knowledge and experience with best practices in facility management with focus and enthusiasm for delivery exceptional client experiences in the facility.

Competencies

• Excellent planning, organizational and data analysis skills. Strong communication skills across multiple layers of business organizations.
• Ability to maintain a flexible schedule: Days M - F 7:00 am - 5:00 pm, and as business needs demand
• Able to produce a quality work product in a prompt, safe and efficient manner.
• Observe and adhere to safety and health rules.
• Good communication with respect for co-workers, their property, vendors, and tenants
• Team player, hard worker, good interpersonal skills, ability to communicate well in both oral and written reports.
• Maintain a good attendance record, including notification in the event of tardiness and absence.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Aff. Action Policy .

Geographic Disclosure

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