Facilities Manager

Scott Humphrey Corporation; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Scott Humphrey Corporation is seeking an experienced Facilities Manager to oversee retail facilities, maintenance, service, and repair operations across multiple locations. The role emphasizes hands-on management of building systems and a strong background in retail facilities management and commercial construction.

The ideal candidate will use ServiceChannel to manage work orders, vendors, scheduling, and customer communication, ensuring safety, efficiency, and quality while meeting client

Qualifications

• 3+ years of experience in commercial construction, retail construction, facilities management, or service management.
• Strong background in retail facilities management, construction, and building maintenance.
• Hands-on ServiceChannel experience is required.

Responsibilities

• Manage day-to-day retail facilities, maintenance, service, and repair operations across multiple locations.
• Receive, review, prioritize, and assign facility service work orders through ServiceChannel.
• Monitor work orders from dispatch through completion and closeout.
• Coordinate subcontractors, technicians, vendors, and field personnel.
• Review scopes of work, service requests, estimates, proposals, and invoices.
• Dispatch appropriate vendors based on location, trade, urgency, qualifications, and availability.
• Maintain strong relationships with clients, property managers, vendors, subcontractors, and field teams.
• Track service response times, completion deadlines, costs, and customer satisfaction.
• Ensure vendors provide accurate documentation, photos, proposals, invoices, and completion reports.
• Review completed work for quality, scope compliance, and customer requirements.
• Identify recurring facility issues and recommend preventative maintenance or corrective solutions.
• Assist with vendor sourcing, qualification, onboarding, and performance management.
• Negotiate pricing and review vendor proposals to ensure competitive costs.
• Monitor facilities budgets and control maintenance and service-related expenses.
• Communicate facility, maintenance, and service updates to clients and internal leadership.
• Resolve escalated facility and service issues quickly and professionally.
• Ensure all work complies with applicable safety requirements, building codes, client standards, and company procedures.
• Maintain accurate facilities records and documentation within ServiceChannel and other company systems.
• Coordinate emergency and after-hours facility service when required.
• Support multiple retail clients and locations simultaneously while maintaining service-level expectations.
• Help develop and maintain preventative maintenance programs to reduce facility downtime and recurring repairs.

Skills

Facilities management

ServiceChannel

Vendor coordination

Work order management

Building maintenance

Construction knowledge

Tools

ServiceChannel

Job description

We are seeking an experienced Facilities Manager to oversee and manage retail facilities, maintenance, service, and repair operations across multiple locations. The ideal candidate will have a strong background in retail facilities management, commercial construction, and building maintenance, along with hands‑on experience using ServiceChannel to manage work orders, vendors, scheduling, customer communication, and service performance.

This position is responsible for coordinating facility service requests from initial work order through completion while ensuring work is performed safely, efficiently, on schedule, and to the customer's expectations.

Key Responsibilities

• Manage day-to-day retail facilities, maintenance, service, and repair operations across multiple locations.
• Receive, review, prioritize, and assign facility service work orders through ServiceChannel.
• Monitor work orders from initial dispatch through completion and closeout.
• Coordinate subcontractors, technicians, vendors, and field personnel.
• Review scopes of work, service requests, estimates, proposals, and invoices.
• Dispatch appropriate vendors based on location, trade, urgency, qualifications, and availability.
• Maintain strong relationships with clients, property managers, vendors, subcontractors, and field teams.
• Track service response times, completion deadlines, costs, and customer satisfaction.
• Ensure vendors provide accurate documentation, photos, proposals, invoices, and completion reports.
• Review completed work for quality, scope compliance, and customer requirements.
• Identify recurring facility issues and recommend preventative maintenance or corrective solutions.
• Assist with vendor sourcing, qualification, onboarding, and performance management.
• Negotiate pricing and review vendor proposals to ensure competitive costs.
• Monitor facilities budgets and control maintenance and service-related expenses.
• Communicate facility, maintenance, and service updates to clients and internal leadership.
• Resolve escalated facility and service issues quickly and professionally.
• Ensure all work complies with applicable safety requirements, building codes, client standards, and company procedures.
• Maintain accurate facilities records and documentation within ServiceChannel and other company systems.
• Coordinate emergency and after-hours facility service when required.
• Support multiple retail clients and locations simultaneously while maintaining service-level expectations.
• Help develop and maintain preventative maintenance programs to reduce facility downtime and recurring repairs.

Required Qualifications

• 3+ years of experience in commercial construction, retail construction, facilities management, or service management.
• Previous experience managing retail facilities, maintenance, service, and repair operations.
• Hands‑on ServiceChannel experience is required.
• Experience managing work orders from dispatch through completion and closeout.
• Experience coordinating subcontractors, service vendors, technicians, and field personnel.
• Strong understanding of commercial building systems, repairs, maintenance, and construction.
• Ability to read and understand scopes of work, proposals, estimates, and construction documentation.
• Strong organizational and communication skills with the ability to manage multiple locations and priorities simultaneously.
• Ability to build and maintain strong vendor and client relationships.
• Strong problem‑solving skills and the ability to respond quickly to urgent facility issues.