Senior Facilities & Portfolio Operations Manager

Hines; New York (NY); On-site; USD 175,000 - 218,000; Full time

Job summary

Hines in New York is seeking a Senior Facilities Manager to oversee facilities and financial management for a large leased real estate portfolio across the Americas. You will supervise outsourced services, manage ~30 annual budgets, and ensure timely reporting while coordinating engineering and lease activities.

The role requires strong leadership, communication, and analytics to optimize resources, reduce costs, and deliver excellent client service. Travel approximately monthly.

Qualifications

• Bachelor’s degree in business administration, management, finance, information technology or related field.
• Five or more years of experience in facilities management, client services or a related field.
• Experience with distributed portfolios desired.
• Proficient with information technology tools and platforms including Microsoft Office, especially Excel; and CMMS/work management applications.
• Excellent communication, client service, and project management skills.
• Analytical problem solver skilled in developing strategic process improvements to maximize resources, contain costs, optimize space, and enhance services.
• Strong leader and team builder with excellent training, presentation and relationship-building skills.
• Data collection and interpretation to identify trends and recommendations to improve client efficiency.
• Maintain organization and time management skills.
• Interact with employees, visitors, clients and business units with poise and diplomacy.
• Understand key facilities management metrics and SLAs/KPIs.
• Current driver’s license and ability to travel throughout the Americas (about 1 site visit per month).
• Detects emergency alarms and remains calm in emergencies.
• Excellent attendance and punctuality.
• Operate standard office equipment.

Responsibilities

• Oversee facilities services through outsourced vendors and lease administration.
• Ensure outstanding client service and prompt issue resolution.
• Develop and maintain ~30 annual budgets and monthly variance reporting.
• Manage contract requirements and KPI performance.
• Oversee vendor performance and ensure contract compliance.
• Complete reporting accurately and timely.
• Coordinate engineering services with Hines Engineering team.
• Manage lease administration issues and create/update lease abstracts.
• Coordinate landlord and project management construction issues.

Skills

Communication

Project management

Analytical thinking

Leadership

Time management

Vendor management

Client service

Data interpretation

Resource optimization

Interpersonal skills

Education

Bachelor’s degree in business administration, management, finance, information technology or related field

Tools

CMMS

Microsoft Office (Excel)

Job description

Hines in New York is seeking a Senior Facilities Manager to oversee facilities and financial management for a large leased real estate portfolio across the Americas. You will supervise outsourced services, manage ~30 annual budgets, and ensure timely reporting while coordinating engineering and lease activities.

The role requires strong leadership, communication, and analytics to optimize resources, reduce costs, and deliver excellent client service. Travel approximately monthly.