Senior Facilities Operations & IWMS Lead

University System of New Hampshire; Durham (NH); On-site; USD 24,000 - 40,000; Full time

Job summary

University System of New Hampshire seeks a Senior Operations Support Specialist to join the Facilities Control Center in Durham. You will lead a team, coordinate with customers, contractors, and technicians, and manage data across IWMS and reporting tools.

The role emphasizes problem solving, organizational skills, and professional communication to ensure efficient, compliant operations and timely responses to incidents and routine tasks.

Qualifications

• Associate's degree and three years of computer-related experience, or five years combined education/experience.
• Supervisory skills to lead others and delegate tasks.
• Ability to read forms and reports, and to use spreadsheets and email.

Responsibilities

• Provide services to customers via phone, email, self-service, and in person.
• Enter requests into IWMS and dispatch based on urgency.
• Monitor building systems and dispatch alarms to teams.
• Prepare reports and ensure compliance with standards.
• Assist in training new team members and support policy adherence.

Skills

Customer service

Communication

Problem solving

IWMS

Supervisory skills

Data entry

Education

Associate's degree

5 years experience

Tools

Microsoft Word

Microsoft Excel

Access

Workday

U-Shop

AssetWorks

Job description

University System of New Hampshire seeks a Senior Operations Support Specialist to join the Facilities Control Center in Durham. You will lead a team, coordinate with customers, contractors, and technicians, and manage data across IWMS and reporting tools.

The role emphasizes problem solving, organizational skills, and professional communication to ensure efficient, compliant operations and timely responses to incidents and routine tasks.