Senior Facilities Manager - Uptime & Guest Experience

Lucky Strike Entertainment Corporation; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Vacation and Paid Leave

Job summary

Lucky Strike Entertainment is seeking a Facility Manager to own the day-to-day health, safety, and performance of the center. You’ll lead the maintenance team, oversee preventive maintenance and repairs, and manage vendors to keep lanes, attractions, kitchen equipment, and building systems running safely and reliably.

You will drive downtime prevention, quickly solve problems, and preserve an exceptional guest experience across a high-volume entertainment campus.

Qualifications

• 3+ years of facilities or technical operations leadership in a high-volume environment
• Practical experience with plumbing, electrical repair, HVAC, and general contracting
• Strong ability to lead a maintenance team focused on uptime and guest satisfaction

Responsibilities

• Perform and oversee daily repair and maintenance across mechanical, electrical, plumbing, carpentry, lanes, and attractions
• Own preventative maintenance across the center, scheduling regular service and system checks
• Document all maintenance work and monitor equipment performance to stay ahead of downtime
• Serve as the on-site technical expert, completing repairs and troubleshooting issues with speed and precision
• Manage contractors, vendors, parts inventory, and facility budgets
• Train and develop maintenance team members in safe practices, technical skills, and quality standards
• Provide technical support during peak hours including nights, weekends, and holidays to keep the center fully operational
• HVAC repair knowledge
• Basic electrical and plumbing
• Light construction/carpentry
• Mechanical aptitude

Skills

Facilities leadership

Maintenance leadership

Plumbing

Electrical repair

HVAC

General contracting

Job description

Lucky Strike Entertainment is seeking a Facility Manager to own the day-to-day health, safety, and performance of the center. You’ll lead the maintenance team, oversee preventive maintenance and repairs, and manage vendors to keep lanes, attractions, kitchen equipment, and building systems running safely and reliably.

You will drive downtime prevention, quickly solve problems, and preserve an exceptional guest experience across a high-volume entertainment campus.