Senior Facilities Manager

JLL; Charlotte (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Facilities Manager to oversee facility management services in Charlotte. This role is crucial for ensuring high-quality service delivery while managing budgets and fostering client relationships. You will lead a dedicated team, drive innovative cost-saving initiatives, and ensure compliance with safety and operational standards. If you have a passion for facilities management and a knack for team leadership, this is your chance to make a significant impact in a supportive environment that values personal growth and well-being.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 5+ years of facilities experience in corporate or consulting roles.
• Proven customer focus with strong communication and leadership skills.

Responsibilities

• Manage facility services delivery and ensure compliance with client contracts.
• Develop and manage facility operating budgets while achieving cost savings.
• Lead and supervise a team to deliver exceptional service.

Skills

Verbal and written communication skills

Customer service

Business acumen

Team leadership

Knowledge of building systems

Education

Bachelor's degree

Relevant designation (LEED, CFM, FMA)

Tools

MS Office

CMMS (Computerized Maintenance Management System)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Senior Facilities Manager is a key member on the account team who is responsible for ensuring the successful delivery of Facility Management Services within an assigned region. The Senior Facilities Manager must be able to process and develop information to meet client needs, as well as coordinate various account-level facility activities and projects. This position requires some travel, both locally and within the assigned region. This position requires the ability to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.

Here is some of your day:

Service Delivery

1. Manage the delivery of facilities services to the assigned portfolio by all agreed policies, procedures, and contract scope.
2. Perform as SME in the management of facility services, budgeting, and project management in assigned region.
3. Make all scheduled site visits performing interior and exterior site inspections, documenting facility conditions, and integrating with additional service lines to ensure functional, comfortable, compliant, energy efficient, and attractive facilities per approved operating budgets - including compiling/analyzing data.
4. Ensure vendors meet service delivery standards, document and manage scope changes, and instances of poor performance.
5. Develop and implement innovative programs and processes that reduce short and long-term operating costs and increase productivity.
6. Ensure compliance with all health, safety, environment, and risk management policies and procedures.
7. Support account-wide initiatives such as compliance reviews, audits, training programs, and other initiatives as appropriate, through driving implementation at a regional level.
8. Drive initiatives such as benchmarking, best practices, and continuous improvement.
9. Support the execution of small construction projects as required and act as the area point of escalation.
10. Engage internally with other teams, which may include leasing, project development, IT, engineering services, security, and other client-required internal resources.
11. Support the account within the defined region as SMEs to bring value to the client and facilitate engagement.
12. Deliver portfolio management reports as required under the agreement with the client and as requested.

Client Relationships

1. Proactively develop and manage client relationships, ensuring that expected service levels are achieved.
2. Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
3. Foster and develop positive client relationships and act as SME for all facility-related services within the assigned region.
4. Deliver an exceptional quality of service to the client, as reflected by client feedback.

Finance Management / Cost Control / Profitability

1. Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances, and manage within target of agreed budgets, identifying efficiencies and savings where possible.
2. Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.
3. Prepare current financial year budget spending reports (actual vs. budget, variance, etc.), analyze expenditure, and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
4. Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.
5. Ensure compliance within delegated financial and contractual authorities.

Leadership/Staff Management

1. Participate in the individual performance management program and personal development planning for members of the team.
2. Align with the facility's leadership team as a manager and act in a manager capacity for any locations within the assigned region.
3. Lead, manage, develop, and supervise a professional, friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary service.
4. Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics, and Excellence.

Who we are looking for:

1. Bachelor's degree or equivalent combination of education and facilities management experience.
2. Relevant designation LEED, CFM, FMA is preferred.
3. 5+ years of facilities experience in corporate, third party, or as a consultant.
4. Excellent verbal/written communication and presentation skills.
5. Customer Focus – Proven record of providing excellent internal and external customer service.
6. Strong Business Acumen – Knowledge of standard business and accounting practices.
7. Team leadership and supervisory experience.
8. Knowledge of building systems, mechanical, electrical, HVAC, highly desired.
9. Computer proficiency with MS Office and CMMS (Computerized Maintenance Management System).

Location: On-site – Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

1. 401(k) plan with matching company contributions.
2. Comprehensive Medical, Dental & Vision Care.
3. Paid parental leave at 100% of salary.
4. Paid Time Off and Company Holidays.