Senior Facilities Manager

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental & Vision coverage

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) seeks a Senior Facilities Manager to lead a team, manage the HQ operations in Charlotte, NC, and optimize services. The role emphasizes safety, cost control, and high-level client service with collaboration across sourcing and vendor functions. On-site work at the client’s headquarters is required.

You will develop budgets, coach staff, and ensure compliant, reliable operations while driving continuous improvements in a dynamic environment.

Qualifications

• Bachelor's degree in Facilities Management or a related field is required.
• Experience leading facilities teams in corporate or high-rise environments.
• Strong fiscal, budgeting, and cost-control capabilities.

Responsibilities

• Lead a team of facilities associates delivering daily operations and maintenance.
• Develop and manage budgets, control costs, and report variances to client.
• Ensure compliance with laws, regulations, and safety standards.
• Collaborate with sourcing and vendor management for services and contracts.
• drive continuous process improvements and talent development.

Skills

Interpersonal skills

Problem solving

Communication

Customer service

Exec relationships

Business acumen

Safety & compliance

Team leadership

Property management

Excel analytics

CMMS knowledge

Project management

Education

Bachelor's degree in Facilities Management

Tools

CMMS

Excel

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Facilities Manager Position Summary:

The Senior Facilities Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities at our client’s corporate headquarters building in uptown Charlotte, NC. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s), staff activities and is a change agent for the implementation and management of facility performance for our client. Leveraging organization skills, problem solving, and creative thinking, the Senior Facility Manager resolves escalated issues, drives continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and will work closely with the client’s peers to drive consistency and govern the performance. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting JLL’s goal to provide our clients with the highest level of customer service available.

Essential Functions:

• Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
• Manage a facility operating budget with the clients’ goals and objectives addressed for the assigned headquarters facility.
• Provide routine (monthly/quarterly/annual) reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
• Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
• Survey the assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements and future capital planning.
• Develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
• Manage the staffing, development, performance and outcomes of assigned team reporting to the position or indirectly through the client’s personnel.
• Ensure performance reviews and other HR procedures and duties for line staff are conducted according to policy, i.e. submission of compensation (base salary, bonus, merit increases, promotions) for review and approval.
• Collaborate with JLL account-based Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-throughs, and manage national and regional supplier performance at the property level.
• Source services and goods needed to perform day-to-day operations through 3rd party suppliers. This includes working with the JLL account-based Sourcing team to develop scope of work definition while engaging in negotiations, writing contracts, obtaining necessary vendor set up forms, and reviewing certificates of insurance for compliance.
• Coordinate with the JLL Vendor Management team discussions with each vendors and/or suppliers regarding goal setting, performance criteria, and performance review.
• Ensure client satisfaction with Facility Management by providing a seamless interface into client real estate organization.
• Demonstrate leadership, responsiveness and creativity in delivering services.
• Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and operating metrics supporting IFM.
• Proactively manage all facility services and communications in accordance with account and client standard processes, procedures, operating metrics, and KPIs to ensure superior customer satisfaction and performance levels.
• Manages building operations for utility, facility, or other shut-down activity that can affect operations.
• Effectively manage critical Incidents – Target of zero controllable incidents caused by vendors, employees, and missed preventive maintenance work.

Critical Competencies for Success:

• Strong interpersonal skills and problem-solving ability
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.
• Excellent verbal/written communication and presentation skills
• Customer Focus - Proven record of providing excellent internal and external customer service
• Proven experience working with all levels of the organization with specific attention to the c-suite
• Strong Business Acumen - Knowledge of standard business and accounting practices
• Drive for Results and Innovation Ability to learn on the fly when facing new problems and open to change when challenged with unfamiliar tasks
• Full understanding and ability to lead with Safety and Compliance
• Strong organizational, management, and supervisory skills
• Experience in matrix management organization desirable
• Property Management and/or High-Rise Management experience a plus
• Proven experience working with and supporting office-based and commercial Tenants
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Advanced computer skills with emphasis on Excel with the ability to analyze data
• Proven working knowledge of real estate systems such as CMMS systems and/or project management systems
• Financial Management: Strong and proficient financial acumen including, but not limited to, detailed budgeting, reforecasting and negotiating contracts Development and management of the annual operating expenses at budgeted levels and monthly forecasts Effective vendor management ensuring adherence to contract and driving opportunities for cost savings Ability to work within a Work Order system and effectively analyze portfolio work order data to identify emerging trends Strong contract knowledge and understanding of risk mitigation

Supervisory Responsibilities:

The Senior Facility Manager will lead team of approximately ten (10) static Facility Management individuals responsible for delivering services at our client’s Corporate Headquarter facility.

Working Environment:

The job is performed in an environment within office, mechanical, and c-suite areas. This position requires extensive contact with internal and external customers in order to be effective.

Minimum Required Education/Experience:

Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis Minimum of eight (8) years of facility management experience in Class A space with administrative/technical experience and knowledge of physical property systems or ten (10) years in the corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment CPM, RPA or CSM designation is preferred This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Charlotte, NC

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Visa Sponsorship:

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Equal Employment Opportunity:

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Privacy and Equal Employment Opportunity Policy:

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Company Overview:

Jones Lang LaSalle (“JLL”) is a leading global commercial real estate and investment management company, a Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.