Senior F&B Standards & Guest Experience Strategist

Hyatt Taleo; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Free hotel stays worldwide

Flexible work schedule

Headspace subscription

Family assistance policy

Paid Time Off and benefits

Job summary

Hyatt Corporate Office in Chicago seeks a Sr. Manager — F&B Standards & Guest Experience Strategy for Classics to translate brand strategy into scalable guest experiences across the Classics portfolio, with a focus on Food & Beverage.

The role combines strategic discovery, standards development, and hands‑on creation, guiding hotels and regional teams. The ideal candidate has 5 years in hospitality, guest experience, food & beverage, operations, or consulting, and a Bachelor’s or

Qualifications

• 5 years of experience in hospitality, guest experience, food and beverage, operations, strategy, or consulting.
• Bachelor’s or advanced degree in hospitality, business, operations, marketing, or a related field, or equivalent relevant professional experience.

Responsibilities

• Lead selected guest experience and F&B priorities from initial problem definition through discovery, analysis, recommendation, standards development, and operator‑ready guidance.
• Structure ambiguous business questions, determine the appropriate workplan, identify required inputs, and recommend a path forward based on guest, owner, brand, financial, and operational considerations.
• Develop portfolio‑level recommendations for guest experience and F&B operating models, standards, frameworks, and programs that can scale across managed and franchised hotels.
• Translate approved direction into practical standards, playbooks, decision tools, training materials, timelines, and guidance for regional teams and hotels.
• Determine when specialized expertise is required and engage the appropriate cross‑functional partners, subject‑matter experts, consultants, or vendors to advance the work.
• Lead cross‑functional project teams, establish milestones and deliverables, resolve issues, and maintain accountability for assigned initiatives through completion.
• Evaluate existing standards, tools, and operating approaches; identify gaps and recommend changes that improve guest impact, owner value, brand distinction, usability, and operational practicality.
• Plan and support pilots or validation activities, define success measures, synthesize findings, and recommend whether and how solutions should be refined or scaled.
• Use AI‑enabled tools and other technology to accelerate research, synthesis, drafting, visualization, and development of scalable materials, while ensuring accuracy and appropriate review.
• Present recommendations, risks, tradeoffs, and decisions needed to senior leaders and key stakeholders, and incorporate feedback into final direction and deliverables.

Education

Bachelor’s or advanced degree in hospitality, business, operations, marketing, or a related field, or equivalent relevant professional experience

Job description

Hyatt Corporate Office in Chicago seeks a Sr. Manager — F&B Standards & Guest Experience Strategy for Classics to translate brand strategy into scalable guest experiences across the Classics portfolio, with a focus on Food & Beverage.

The role combines strategic discovery, standards development, and hands‑on creation, guiding hotels and regional teams. The ideal candidate has 5 years in hospitality, guest experience, food & beverage, operations, or consulting, and a Bachelor’s or