Sr. Manager – F&B Standards & Guest Experience Strategy – Classics

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Hyatt Hotels Corporation in Chicago, IL seeks a Sr. Manager – F&B Standards & Guest Experience Strategy to translate brand strategy into distinctive, scalable guest experiences across the Classics portfolio, with initial emphasis on Food & Beverage.

This strategist-builder will create practical standards, playbooks, and guidance for hotels and regional teams. The role is global and portfolio-level, balancing guest impact, owner value, and operational practicality.

Qualifications

• 5+ years of experience in hospitality, guest experience, food and beverage, operations, strategy, or consulting.

Responsibilities

• Lead selected guest experience and F&B priorities from initial problem definition through discovery, analysis, recommendation, standards development, and operator‑ready guidance.
• Structure ambiguous business questions, determine the appropriate workplan, identify required inputs, and recommend a path forward based on guest, owner, brand, financial, and operational considerations.
• Develop portfolio‑level recommendations for guest experience and F&B operating models, standards, frameworks, and programs that can scale across managed and franchised hotels.
• Translate approved direction into practical standards, playbooks, decision tools, training materials, timelines, and guidance for regional teams and hotels.
• Determine when specialized expertise is required and engage the appropriate cross‑functional partners, subject‑matter experts, consultants, or vendors to advance the work.
• Lead cross‑functional project teams, establish milestones and deliverables, resolve issues, and maintain accountability for assigned initiatives through completion.
• Evaluate existing standards, tools, and operating approaches; identify gaps and recommend changes that improve guest impact, owner value, brand distinction, usability, and operational practicality.
• Plan and support pilots or validation activities, define success measures, synthesize findings, and recommend whether and how solutions should be refined or scaled.
• Use AI‑enabled tools and other technology to accelerate research, synthesis, drafting, visualization, and development of scalable materials, while ensuring accuracy and appropriate review.
• Present recommendations, risks, tradeoffs, and decisions needed to senior leaders and key stakeholders, and incorporate feedback into final direction and deliverables.

Skills

Hospitality experience

Guest experience

F&B operations

Strategy

Consulting

Education

Bachelor’s or advanced degree in hospitality/business/operations/marketing

Job description

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\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Sr. Manager – F&B Standards & Guest Experience Strategy – Classics

US - IL - Chicago

Hotel Operations

Professional Staff/Corporate

Full-time

Yearly US Dollar (USD) pay basis

Summary

The Opportunity

Hyatt Hotels Corporation is seeking a Sr. Manager – F&B Standards & Guest Experience Strategy – Classics to help translate brand strategy into distinctive, scalable guest experiences across the Classics portfolio, initially with a significant focus on Food & Beverage. This strategist-builder will lead selected priorities from discovery and recommendation through the creation of practical standards, playbooks, decision tools, and guidance for hotels and regional teams. The role focuses on global and portfolio-level solutions that balance guest impact, owner value, brand distinction, and operational practicality. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally


• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center


• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption


• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The role combines strategic discovery, standards development, and hands‑on creation. The successful candidate will lead selected priorities from an ambiguous question through discovery, analysis, and a clear recommendation, helping shape the future direction of F&B across the Classics portfolio. They will then translate approved direction into practical standards, playbooks, decision tools, and guidance that hotels and regional teams can use.

This is a global, portfolio-level role rather than a field support position and does not focus on developing property-specific concepts. The person will create solutions that can scale across managed and franchised hotels while balancing guest impact, owner value, brand distinction, financial considerations, and operational practicality.

This position is designed for a strategist-builder: someone who can determine a path forward, engage and align the right stakeholders, and personally create the materials and plans needed to advance the work. Success will require someone who is adaptable, proactive, comfortable building new processes, and willing to roll up their sleeves to move priorities forward in a growing and evolving team. The role requires credible F&B and hotel-operating perspective, while also drawing on cross‑functional experts when deeper technical expertise is needed. Strong candidates will be comfortable working through ambiguity, managing priorities end to end, and using AI‑enabled ways of working to improve the speed, quality, and scalability of their output.

Priorities will evolve based on portfolio needs, but may include future F&B operating models, brand-level F&B frameworks, meetings and events experiences, standards and operator guidance, and emerging guest and hospitality trends.

Responsibilities include:

• Lead selected guest experience and F&B priorities from initial problem definition through discovery, analysis, recommendation, standards development, and operator‑ready guidance.


• Structure ambiguous business questions, determine the appropriate workplan, identify required inputs, and recommend a path forward based on guest, owner, brand, financial, and operational considerations.


• Develop portfolio‑level recommendations for guest experience and F&B operating models, standards, frameworks, and programs that can scale across managed and franchised hotels.


• Translate approved direction into practical standards, playbooks, decision tools, training materials, timelines, and guidance for regional teams and hotels.


• Determine when specialized expertise is required and engage the appropriate cross‑functional partners, subject‑matter experts, consultants, or vendors to advance the work.


• Lead cross‑functional project teams, establish milestones and deliverables, resolve issues, and maintain accountability for assigned initiatives through completion.


• Evaluate existing standards, tools, and operating approaches; identify gaps and recommend changes that improve guest impact, owner value, brand distinction, usability, and operational practicality.


• Plan and support pilots or validation activities, define success measures, synthesize findings, and recommend whether and how solutions should be refined or scaled.


• Use AI‑enabled tools and other technology to accelerate research, synthesis, drafting, visualization, and development of scalable materials, while ensuring accuracy and appropriate review.


• Present recommendations, risks, tradeoffs, and decisions needed to senior leaders and key stakeholders, and incorporate feedback into final direction and deliverables.

Qualifications

Experience Required:

• 5+ years of experience in hospitality, guest experience, food and beverage, operations, strategy, or consulting.

Experience Preferred:

• Experience leading cross‑functional initiatives from discovery through recommendation, standards development, and implementation planning in a complex, matrixed organization.


• Experience working with hotel operations, managed and/or franchised environments, global experience, or multi‑unit hospitality businesses.


• Bachelor’s or advanced degree in hospitality, business, operations, marketing, or a related field, or equivalent relevant professional experience

The position responsibilities outlined above are in no way to be construed as all‑encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

The salary range for this position is $120,000 - $160,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work.Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

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