F&B Standards & Guest Experience Strategy Lead

Hyatt; Chicago (IL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Free hotel stays globally

Flexible work schedule

Headspace subscription

Family assistance policy

PTO/Medical/Dental/Vision/401K with 公司

Job summary

Hyatt Hotels Corporation seeks a Sr. Manager for F&B Standards & Guest Experience Strategy in the Classics portfolio to translate brand strategy into distinctive, scalable guest experiences, with initial focus on Food & Beverage.

This role will lead priorities from discovery through recommendation and create practical standards, playbooks, and guidance for hotels and regional teams. This global, portfolio-level position balances guest impact, owner value, brand distinction, and operational

Qualifications

• 5+ years in hospitality, guest experience, F&B, or related fields.
• Experience leading cross-functional initiatives.
• Bachelor’s or advanced degree in related field.

Responsibilities

• Lead priorities from discovery through analysis and recommendation.
• Develop portfolio-level standards, playbooks, and tools.
• Translate direction into practical standards for hotels and regions.
• Engage cross-functional partners as needed.
• Present recommendations to senior leaders.
• Use AI-enabled tools to accelerate research and drafting.

Skills

Hospitality experience

Guest experience

Strategy

Cross-functional leadership

Operations

Consulting

Education

Bachelor’s or advanced degree

Job description

Hyatt Hotels Corporation seeks a Sr. Manager for F&B Standards & Guest Experience Strategy in the Classics portfolio to translate brand strategy into distinctive, scalable guest experiences, with initial focus on Food & Beverage.

This role will lead priorities from discovery through recommendation and create practical standards, playbooks, and guidance for hotels and regional teams. This global, portfolio-level position balances guest impact, owner value, brand distinction, and operational