Senior Expert Billing Coordinator

Cornerstone Research; California, Los Angeles, Eureka (MO, CA, MO); Hybrid; USD 63,000 - 101,000; Full time

Job summary

An established industry player is seeking a detail-oriented Senior Expert Billing Coordinator to join its dynamic team. This hybrid role involves ensuring accurate and timely invoicing while providing exceptional customer service. You will work closely with Experts and case managers, applying critical thinking to resolve complex billing arrangements. The company fosters a collaborative culture, offering ample opportunities for professional growth and development. If you are passionate about delivering top-notch service and thrive in a supportive environment, this position is perfect for you!

Benefits

Annual Performance Bonus

Healthcare Plans

Paid Time Off

Transit Subsidy

Wellness Benefits

Retirement Plan Contributions

Qualifications

• 3+ years of professional services experience preferred.
• Strong business acumen and ability to learn financial functions.
• Direct experience in external client management.

Responsibilities

• Provide daily support to Experts for accurate and timely invoicing.
• Review and format invoices based on established procedures.
• Collaborate with Experts and case managers to resolve billing issues.

Skills

Billing Administration

Customer Service

Analytical Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Billing Software (CMS/Aderant or Elite)

Job description

Role Overview:

SENIOR EXPERT BILLING COORDINATOR (HYBRID - SAN FRANCISCO, LOS ANGELES OR SILICON VALLEY)

If you are a detail-oriented and analytical professional looking for an opportunity to showcase your expertise in billing administration and providing a high level of customer service, then we would like to meet with you!

The Senior Expert Billing Coordinator will have primary responsibility for providing daily support to assigned Experts to ensure accurate and timely invoicing, while maintaining a high level of sensitivity and discretion. This role will involve verifying billing agreements, reviewing and formatting invoices, and collaborating with Experts, case managers, and finance team members to resolve complex billing arrangements and payment terms. In addition to being part of the Expert Billing Team, you will also have opportunities to work closely with the Expert Development team to maintain a high level of knowledge and understanding of the firm's strategy around Expert engagement.

At Cornerstone Research, you will be part of a thriving, 1,000-strong team that spans nine offices, comprises more than 55 nationalities, and leads the industry in its commitment to develop team members across all levels. Inc. Magazine has recognized Cornerstone Research three times as a Best Workplace for its outstanding employee engagement, collaborative culture, and professional growth opportunities.

You'll Love It Here If You:

• Embrace learning and continuous improvement

• Set and strive for a high bar of excellence

• Believe that teamwork leads to success: ask us what it means to be #onefirmfirm!

• Take pride in always doing your best work, even if it's harder or takes longer

• Are passionate about what you do

How You'll Help Our Team Succeed:

• Provides daily support to assigned Experts to ensure invoices are accurate and are processed timely to meet strict monthly deadlines.

• Reviews and formats Expert's invoices based on guidelines and established procedures for capturing billing details and terms.

• Works closely with Experts and responsible case managers to review and revise invoices, with close attention to established terms.

• Applies critical thinking when generating and reviewing invoices and following up with applicable parties with any questions.

• Acts as the point of contact for Experts as it pertains to their billing arrangements and payment requirements, always practicing a high level of sensitivity and discretion in written and verbal communication.

• Takes the lead on collaborating and communicating with assigned Experts, responsible case managers and other finance team members to research, resolve and implement complex Expert billing arrangements or payment terms.

What You'll Need to Be Successful:

• 3+ years of experience that demonstrates increasing capability and responsibility; professional services experience preferred.

• The desire to take initiative and actively contribute to the team and the firm.

• The ability to communicate effectively and professionally.

• Strong business acumen and the ability to learn the firm's financial and operational functions.

• The mindset to provide superior service.

• Direct experience in external client management or a high touch customer service-related role.

• Solid understanding of internal controls and process flow.

• Ability to report data accurately and understand how to reconcile data against source documents.

• Excellent analytical and problem-solving skills.

• Demonstrated excellent computer skills and knowledge of specialized office programs, including strong proficiency within Microsoft Office, specifically Microsoft Excel and Word.

• Experience with billing software; CMS/Aderant or Elite is preferred.

• High School diploma or equivalent combination of education, skills, and experience.

Cornerstone Research is offering a competitive market base salary for this position. A job offer and its corresponding salary will depend on one's geographic location, and how closely a candidate's skills, experience and education match the requirements for the role. At Cornerstone Research, we believe compensation is more than just a base salary. We offer a competitive total compensation package that includes an annual performance bonus and comprehensive benefits including a variety of healthcare plans, paid time off, transit subsidy, wellness benefits and retirement plan contributions.

Los Angeles: $63,900 - $90,400

San Francisco: $69,700 - $98,600

Silicon Valley: $70,900 - $100,300

Who We Are:

Cornerstone Research provides economic and financial analysis and expert testimony in all phases of commercial litigation and regulatory proceedings.

We work with a broad network of testifying experts, including leaders from academia and industry, who are recognized for their depth of knowledge, accomplishments, and research. Our staff consultants contribute expertise in economics, finance, accounting, and marketing, as well as business acumen, familiarity with the litigation process, and a commitment to produce outstanding results.

We're looking for passionate individuals who share our firm's core values and can bring varied perspectives and experiences to our team. The firm's uniquely collegial, supportive atmosphere makes Cornerstone Research a great place to work. We invest in our people in a host of ways, from providing meaningful learning and development opportunities to organizing memorable social events. To many, our culture and our people are the most exciting, enriching aspects of a Cornerstone Research career.

Equal Employment Opportunity:

Cornerstone Research is an equal employee opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other factors protected by law.