Senior Experiential Director, Payment Services

Jobtailor; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor in Connecticut seeks an experienced leader to drive event and hospitality programming from ideation to execution, including on-site and virtual delivery and wrap-up. You will oversee multiple large-scale experiences, mentor junior staff, and manage budgets while maintaining strong client partnerships and coordinating with vendors and venues.

Willingness to travel up to 45% is expected. Core focus areas include guest journey design, cross-functional collaboration, and excellence in

Qualifications

• Experience leading experiential programs and hospitality-driven experiences.
• 9+ years in event, brand marketing, experiential, or hospitality roles.
• Ownership or lead responsibility for complex programs in events.
• Strong understanding of guest journey and hospitality best practices.
• Ability to design and execute elevated hospitality programs and elements.
• Excellent project management and deadline discipline.
• Proven ability to manage multiple programs and deadlines concurrently.
• Track record of building client relationships and managing budgets.
• Interest in mentoring junior team members and leading others.

Responsibilities

• Lead all aspects of event and hospitality programming from brainstorm through execution and wrap-up.
• Oversee complex programs and program management across workstreams.
• Serve as day-to-day client liaison across multiple programs.
• Develop experiential and hospitality event strategic plans grounded in guest journeys.
• Manage multiple large-scale experiences and smaller events simultaneously.
• Oversee event materials, digital programs, invitations, and premiums.
• Build relationships with partners, vendors, venues, and hospitality teams.
• Lead budgets, monitor financials, and ensure accurate budget management.
• Guide junior team members and ensure timely communications and delivery.

Skills

Experiential PM

Budget management

Client relationships

Project management

Mentoring

Communication

Team leadership

Travel readiness

Vendor relations

Tools

MS Word

MS Excel

MS PowerPoint

Job description

• Lead all aspects of event and hospitality programming from initial brainstorm through execution, including on-site and virtual delivery, and wrap-up
• Oversee complex programs and program management across workstreams
• Serve as day-to-day client liaison across multiple programs
• Develop experiential and hospitality event strategic plans grounded in the guest journey
• Manage multiple large-scale custom experiences and smaller-scale events simultaneously
• Oversee event materials, including digital programs, invitations, and premiums
• Build relationships with internal and external partners, vendors, properties, hospitality partners, and venues
• Lead program budgets, monitor financials, and ensure accurate and efficient budget management
• Guide junior team members and support consistent delivery of call recaps, deadlines, communications, and workstream management

Requirements

• Passion and expertise in experiential program management and hospitality-driven experiences
• 9+ years of event, brand marketing, experiential, and/or hospitality experience
• Previous experience in an event management setting, with direct ownership or lead responsibilities over complex programs
• Deep hospitality background and expertise in the guest journey
• Ability to design and execute elevated hospitality programs and elements
• Excellent project management skills
• Ability to manage multiple programs simultaneously and proactively manage deadlines, communications, and workstreams
• Proven success building strong client relationships
• Budget management and/or reconciliation experience
• Ability to monitor financials and manage budgets accurately and efficiently
• Desire to supervise, manage, and mentor junior employees
• Superb written and verbal communication skills
• Computer proficiency, including MS Word, Excel, and PowerPoint
• Flexibility and willingness to travel domestically and work weekends or holidays as needed
• Anticipated travel level: Moderate (30–45%)

Core Competencies

Demonstrates expertise in experiential program management and hospitality-driven experiences, with a strong focus on client relationship building, budget management, and effective project execution across multiple programs.

Highest-signal resume keywords

• Event Management
• Experiential Program Management
• Budget Management
• Project Management
• Client Relationship Building

ATS Optimization Keywords

Hard Skills

• Event Programming
• Hospitality Experience
• Program Management
• Financial Monitoring
• Guest Journey Design

Soft Skills

• Superb Communication Skills
• Mentoring
• Flexibility
• Relationship Building

Industry Keywords

• Hospitality
• Event Marketing
• Brand Marketing
• Custom Experiences
• On-Site Delivery

Tools & Technologies

• MS Word
• MS Excel
• MS PowerPoint