Senior Experience Strategy Lead

Information Technology Senior Management Forum; Bloomington (IL); Hybrid; USD 137,000 - 179,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Job summary

State Farm is seeking a Senior Experience Lead to elevate experience design across products and journeys. You will align design strategy with product and technical direction, working with cross-functional teams to deliver customer-centered experiences.

You will lead practitioners, advocate accessibility, advance the Design System, and influence strategic decisions while embracing emerging technologies, including AI, in a hybrid work environment.

Qualifications

• Bachelor’s degree in User Design, Human-Computer Interaction, Human Factors, Psychology, or related discipline or equivalent experience.
• 3–5 years of experience as an Experience Lead or UX leadership role.
• Proven success leading complex experience initiatives across multiple teams and products.
• Strong communication, storytelling, facilitation, coaching, and influencing skills to align stakeholders.
• Strong program and practitioner development capabilities across teams.
• Portfolio showing strategic thinking, design leadership, and measurable impact.
• Commitment to responsible adoption of emerging technologies, including AI.

Responsibilities

• Define experience strategy and shape product direction across multiple products and journeys.
• Serve as senior experience leader for initiatives, guiding design quality and strategic decisions.
• Partner with Product, Engineering, Research, Business, and leadership to align decisions and outcomes.
• Develop practitioners and elevate design quality while championing accessibility and design system usage.
• Evaluate AI and emerging tech to enhance practices, effectiveness, and customer experiences.
• Operate autonomously to influence outcomes across organizational boundaries.

Skills

Communication

Facilitation

Coaching

Influencing

Leadership

UX strategy

AI awareness

Education

Bachelor’s degree in UX/HCI or related field

Tools

Design System

Job description

State Farm is seeking a Senior Experience Lead to elevate experience design across products and journeys. You will align design strategy with product and technical direction, working with cross-functional teams to deliver customer-centered experiences.

You will lead practitioners, advocate accessibility, advance the Design System, and influence strategic decisions while embracing emerging technologies, including AI, in a hybrid work environment.