Senior Experience Design Strategy Lead

Snow Companies; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Snow is seeking an Experience Design Strategy Supervisor in New York to oversee product and service design, collaborating with cross-functional teams to deliver patient-centered solutions. The role emphasizes empathy, strategic thinking and strong communication to shape experiences across channels.

You will lead research, develop briefs, create service blueprints and value propositions, and provide strategic direction for prototypes.

Qualifications

• Bachelor's degree in Design, Psychology, Marketing or related field.
• 5+ years of experience in Experience Design Strategy, Service Design or Customer Experience.
• Strong skills in service design, product design, visualization and design psychology.
• Proven facilitation and storytelling abilities to drive empathy and understanding.
• Various soft skills such as curiosity, creativity, logical thinking, flexibility, collaboration and resourcefulness.

Responsibilities

• Design and build inclusive patient support programs and services.
• Conduct audits of client and competitive products and services.
• Develop briefs outlining user needs, expectations and accessibility considerations.
• Lead user research, ethnography and co-design sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints, experience maps and value propositions.

Skills

Empathy

Strategic thinking

Effective communication

Facilitation

Storytelling

Education

Bachelor's degree in Design, Psychology, Marketing or related field

Job description

Snow is seeking an Experience Design Strategy Supervisor in New York to oversee product and service design, collaborating with cross-functional teams to deliver patient-centered solutions. The role emphasizes empathy, strategic thinking and strong communication to shape experiences across channels.

You will lead research, develop briefs, create service blueprints and value propositions, and provide strategic direction for prototypes.