Senior Experience Lead

Information Technology Senior Management Forum; Bloomington (IL); Hybrid; USD 137,000 - 179,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive salary

Job summary

State Farm is seeking a Senior Experience Lead to elevate experience design across products and journeys. You will align design strategy with product and technical direction, working with cross-functional teams to deliver customer-centered experiences.

You will lead practitioners, advocate accessibility, advance the Design System, and influence strategic decisions while embracing emerging technologies, including AI, in a hybrid work environment.

Qualifications

• Bachelor’s degree in User Design, Human-Computer Interaction, Human Factors, Psychology, or related discipline or equivalent experience.
• 3–5 years of experience as an Experience Lead or UX leadership role.
• Proven success leading complex experience initiatives across multiple teams and products.
• Strong communication, storytelling, facilitation, coaching, and influencing skills to align stakeholders.
• Strong program and practitioner development capabilities across teams.
• Portfolio showing strategic thinking, design leadership, and measurable impact.
• Commitment to responsible adoption of emerging technologies, including AI.

Responsibilities

• Define experience strategy and shape product direction across multiple products and journeys.
• Serve as senior experience leader for initiatives, guiding design quality and strategic decisions.
• Partner with Product, Engineering, Research, Business, and leadership to align decisions and outcomes.
• Develop practitioners and elevate design quality while championing accessibility and design system usage.
• Evaluate AI and emerging tech to enhance practices, effectiveness, and customer experiences.
• Operate autonomously to influence outcomes across organizational boundaries.

Skills

Communication

Facilitation

Coaching

Influencing

Leadership

UX strategy

AI awareness

Education

Bachelor’s degree in UX/HCI or related field

Tools

Design System

Job description

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Location: Bloomington, IL; Dunwoody, GA; Richardson, TX; Tempe, AZ
Hybrid Work arrangement: A "Hybrid" position means selected candidates will be assigned to a facility and will spend some time working both in office and from their home.

SPONSORSHIP: Applicants for this position are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

We're looking for experienced design leaders who are passionate about elevating design excellence, building our overall design capability through the development of our practitioners, and shaping the future of Experience Design at State Farm.

Senior Experience Leads partner with organizational and experience leadership to define experience strategy, influence product direction, and strengthen our design practice across products, services, and customer journeys. They serve as trusted experience leaders who build alignment across Product, Engineering, Research, and Design while ensuring the experiences we deliver are customer-centered, accessible, scalable, and aligned with our design standards.

What Success Looks Like

Senior Experience Leads strengthen both the products they support and the Experience Design practice they help shape. Success in this role means:

• Establishing a clear experience vision that aligns customer needs, business objectives, and technical direction.
• Building organizational capability by developing practitioners, elevating design quality, and strengthening the consistency of Experience Design across teams.
• Influencing strategic decisions and fostering trusted partnerships that deliver connected customer experiences and measurable business outcomes.

Key Responsibilities

• Shape and advance experience strategy across multiple products, teams, or customer journeys, delivering connected customer experiences that align customer needs with business priorities.
• Serve as the senior experience leader for assigned initiatives, driving design quality and providing strategic guidance on complex experience decisions.
• Partner with Product, Engineering, Research, Business, and Experience Leadership to build alignment, influence decisions, and deliver meaningful customer and business outcomes.
• Strengthen the Experience Design practice by developing practitioners, championing accessibility, and advancing the consistent application of the State Farm Design System and brand standards.
• Evaluate and responsibly apply AI and emerging technologies to enhance design practices, practitioner effectiveness, and customer experiences.
• Operate with a high degree of autonomy, influencing strategic outcomes across organizational boundaries while balancing customer, business, and technical priorities.

Qualifications

Preferred Experience

• Bachelor's degree in User Design, Human-Computer Interaction, Human Factors, Psychology, or a related discipline, or equivalent professional experience.
• 3 to 5 years of experience serving as an Experience Lead or in a comparable UX leadership role.
• Demonstrated success leading complex experience initiatives across multiple teams, products, or customer journeys.
• Strong communication, storytelling, facilitation, coaching, and influencing skills with the ability to build alignment across diverse stakeholders and leadership.
• Proven ability to strengthen design capability by developing practitioners and elevating design quality across teams.
• Strong portfolio demonstrating strategic thinking, design leadership, and measurable customer and business impact.
• Commitment to continuous learning and the responsible adoption of emerging technologies, including AI.

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $137,000 - $179,000
  • Starting salary will be based on skills, background, and experience