Senior Experience Product Manager - Member Experience

CVS Health Corporation; Des Moines (IA); Hybrid; USD 68,000 - 199,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus program

Equity awards

Remote/hybrid work options

Job summary

CVS Health is seeking a Sr. Manager, Member Experience to coordinate cross-functional efforts across product, design, marketing, and communications.

You will translate experience strategy into plans, member-facing communications, and journey improvements while ensuring consistency across payor-focused products. The ideal candidate has 7+ years in customer or member experience, healthcare/payor experience, strong communication and project management skills.

Qualifications

• 7+ years of experience in customer or member experience, digital experience, or related programs
• Experience supporting healthcare, payor, or digital product initiatives
• Ability to translate experience direction into coordinated plans, communication support, and execution activities
• Experience working across product, design, marketing, and communications in a matrixed environment
• Strong written and verbal communication skills, including experience developing or coordinating customer-facing materials
• Strong project management, prioritization, and organizational skills
• Ability to operate independently, manage multiple priorities, and drive follow-through across stakeholders
• Strong judgment and attention to detail in fast-moving, cross-functional work

Responsibilities

• Support execution of member experience initiatives across new and existing payor-focused products and capabilities
• Partner with product, design, marketing, and communications teams to translate experience direction into coordinated plans and execution activities
• Help drive consistency in member-facing experiences, communications, and interaction patterns across assigned products or initiatives
• Coordinate deliverables, timelines, stakeholder communications, and dependencies related to member experience work
• Develop recommendations for experience improvements, communication priorities, and execution needs based on product, journey, and member context
• Support development of member-facing communications, journey materials, presentations, FAQs, and related resources in partnership with accountable teams
• Track readiness, dependencies, and follow-up actions to help ensure experience initiatives are organized and effectively executed
• Identify opportunities to improve how members understand, navigate, and engage with products and capabilities across assigned work
• Support broader product organization initiatives tied to member experience quality, communication effectiveness, and cross-functional coordination

Skills

Customer experience

Product experience

Project management

Written communication

Verbal communication

Cross-functional coordination

Education

Bachelor's degree

Job description

CVS Health is seeking a Sr. Manager, Member Experience to coordinate cross-functional efforts across product, design, marketing, and communications.

You will translate experience strategy into plans, member-facing communications, and journey improvements while ensuring consistency across payor-focused products. The ideal candidate has 7+ years in customer or member experience, healthcare/payor experience, strong communication and project management skills.