Senior Experience Manager

Augeomarketing; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

401k

PTO & Holidays

Hybrid Work Model

Wellness Programs

Job summary

A Augeo is seeking a Sr. Experience Manager to lead meetings, incentive programs, conferences, and high‑impact experiences for corporate clients.

You will oversee programs from concept through completion, serving as the primary client contact and ensuring every phase is executed with excellence. This role requires strong event expertise, consultative client service, strategic thinking, and a passion for creating memorable experiences.

Qualifications

• 6–8 years of experience in event planning and client services (agency experience preferred).
• Proven success managing complex projects with multiple stakeholders and moving parts.
• Strong leadership and relationship-building skills.
• Exceptional organization, attention to detail, and follow-through.
• Ability to adapt quickly, communicate clearly, and lead with positivity.

Responsibilities

• Lead mid-to-large scale experience projects from kickoff through execution.
• Serve as the primary point of contact for clients, building trust through clear communication and reliable delivery.
• Facilitate client calls, present project updates, and guide strategic conversations.
• Manage project timelines, budgets, and internal workflows using agency tools and systems.
• Lead internal planning meetings and cross-functional collaboration.

Skills

Event Planning

Client Services

Project Management

Leadership

Communication

Vendor Management

Travel Readiness

Asana

Smartsheet

MS Excel

Tools

Asana

Smartsheet

MS Excel

Job description

Hello, we're Augeo – we are a global leader in enterprise‑level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members, and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators, and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and most importantly we care to our CORE about our teams, each other and we over communicate around everything…especially while we are all connected virtually.

Summary

If you're a seasoned event and client services professional who thrives on building relationships and delivering exceptional experiences, we'd love to meet you! Augeo is seeking a Sr. Experience Manager to lead meetings, incentive programs, conferences, and other high-impact experiences for corporate clients.

As a key member of our team, you'll oversee programs from concept through completion, serving as the primary client contact and ensuring every phase is executed with excellence. You'll partner with internal teams, suppliers, and stakeholders to bring complex experiences to life while maintaining a relentless focus on client satisfaction, operational excellence, and business results.

This role is ideal for someone who combines strong event expertise with consultative client service, strategic thinking, and a passion for creating memorable experiences.

What You’ll Do

• Lead mid-to-large scale experience projects from kickoff through execution.
• Serve as the primary point of contact for clients, building trust through clear communication and reliable delivery.
• Facilitate client calls, present project updates, and guide strategic conversations.
• Manage project timelines, budgets, and internal workflows using agency tools and systems.
• Lead internal planning meetings and cross-functional collaboration.

Experience Planning & Execution

• Design and execute all elements of the experience lifecycle: agenda creation, venue planning, food & beverage, transportation, gifting, and more.
• Collaborate with design and sourcing teams on creative concepts and vendor selection.
• Oversee vendor negotiations, contracts, and onsite staffing plans.
• Travel for site visits and onsite execution (approximately 25-30%).

Post-Event Wrap-Up

• Lead post-project reconciliation and billing processes.
• Conduct internal debriefs and contribute to continuous improvement.

What You Bring

• 6–8 years of experience in event planning and client services (agency experience preferred).
• Proven success managing complex projects with multiple stakeholders and moving parts.
• Strong leadership and relationship-building skills.
• Exceptional organization, attention to detail, and follow-through.
• Ability to adapt quickly, communicate clearly, and lead with positivity.
• Professional presence and poise in all client interactions.
• A confident project leader who thrives on making things happen.
• Energized by building relationships and delivering memorable experiences.
• Resourceful, proactive, and calm under pressure.
• Collaborative and entrepreneurial, with a client-first mindset.
• Curious about new ideas and passionate about the experience industry.

Location

Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle