Experience Account Director

Augeomarketing; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Long-Term disability insurance

Life Insurance

HSA/FSA plans

401k retirement matching

Job summary

Augeo is seeking an Account Director to lead high-impact client relationships and drive innovative event solutions that bring brands to life. You’ll own relationships with key corporate clients, guiding strategy and ensuring strong delivery across every touchpoint in a fast-paced environment.

You’ll collaborate with Strategy Directors to support account growth, and you’ll lead a team of 3-5 event professionals, fostering a culture of excellence and accountability.

Qualifications

• 8+ years in client services or account management, with 6+ years in event planning.
• Proven success leading complex client relationships and event portfolios.
• Strong communication and presentation skills with executive presence.

Responsibilities

• Serve as the primary strategic partner for assigned client accounts, from mid-level stakeholders to the C-suite.
• Build long-term relationships rooted in trust, responsiveness, and results.
• Translate client goals into compelling event strategies and experiences.
• Deliver persuasive presentations and recommendations that inspire client confidence.
• Identify opportunities for organic growth and, when appropriate, collaborate with Strategy Directors on account development efforts, strategic proposals, and client expansion opportunities.
• Oversee the planning and execution of corporate events of all sizes.
• Ensure alignment between client brand objectives and event execution.
• Review and approve event concepts, budgets, timelines, and logistics.
• Lead post-event evaluations to drive continuous improvement.
• Lead and mentor a team of 3-5 event professionals, fostering a culture of excellence, accountability, and collaboration.
• Provide coaching, feedback, and professional development.
• Manage team capacity and ensure high performance across projects.

Skills

Client relationship mgmt

Team leadership

Executive communication

Strategic thinking

Event planning

Budget management

Travel readiness

Job description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary

Are you a strategic leader who thrives in fast-paced environments, builds trust quickly, and delivers exceptional client experiences? Augeo is seeking an Account Director to lead high-impact client relationships and drive innovative event solutions that bring brands to life.

This role is ideal for someone who combines strategic thinking with hands-on execution, has a strong background in experience design, and is passionate about leading teams to deliver excellence. You'll be the face of the agency for key corporate clients, owning relationships, guiding strategy, and ensuring strong delivery across every touchpoint. You'll also collaborate with internal partners, including Strategy Directors, to support account growth and deliver innovative solutions that meet evolving client needs.

What You’ll Do

• Serve as the primary strategic partner for assigned client accounts, from mid-level stakeholders to the C-suite.
• Build long-term relationships rooted in trust, responsiveness, and results.
• Translate client goals into compelling event strategies and experiences.
• Deliver persuasive presentations and recommendations that inspire client confidence.
• Identify opportunities for organic growth and, when appropriate, collaborate with Strategy Directors on account development efforts, strategic proposals, and client expansion opportunities.
• Oversee the planning and execution of corporate events of all sizes.
• Ensure alignment between client brand objectives and event execution.
• Review and approve event concepts, budgets, timelines, and logistics.
• Lead post-event evaluations to drive continuous improvement.
• Lead and mentor a team of 3-5 event professionals, fostering a culture of excellence, accountability, and collaboration.
• Provide coaching, feedback, and professional development.
• Manage team capacity and ensure high performance across projects.

What You Bring

• 8+ years in client services or account management, with 6+ years in event planning.
• Proven success leading complex client relationships and event portfolios.
• Strong communication and presentation skills with executive presence.
• Deep understanding of event logistics, production, and brand strategy.
• Experience managing teams and budgets in a fast-paced environment.
• Ability to travel up to 25% for client meetings and event execution.
• Flexibility to work extended hours during peak event periods.
• A natural relationship builder with a strong work ethic and follow-through.
• Resourceful, organized, and energized by solving problems creatively.
• A confident leader who inspires teams and earns client trust.
• Entrepreneurial, collaborative, and client-service obsessed.
• Adaptable under pressure and driven to make an impact.

Location

Candidates must be based in one of the following states: California, Colorado, Florida, Georgia, Illinois, Kansas, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma, South Carolina, Texas, Wisconsin. Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle