Senior Client Success Manager

Augeomarketing

United States

Hybrid

USD 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental and Vision coverage

401k retirement matching

13 paid holidays and PTO

Job summary

Augeo is seeking a Senior Client Success Manager to act as the primary contact for assigned client accounts, focusing on building strategic relationships, ensuring program execution, and delivering exceptional client value. You will drive renewal and growth opportunities while coordinating with internal teams for successful outcomes.

The role supports a hybrid work model in the United States, requires 5+ years in client success or account management, and prefers experience with loyalty programs

Qualifications

5+ years of client relationship management or account management experience.
Experience with employee, channel, or customer loyalty programs preferred.
Proficiency in communicating with senior stakeholders and managing multiple priorities.
Familiarity with AI tools in daily workflows preferred.

Responsibilities

Build and maintain positive relationships with client contacts at various levels, including senior stakeholders.
Act as a trusted liaison and advocate for client needs within Augeo.
Ensure timely, transparent client communications through regular updates and proactive issue resolution.
Serve as day-to-day contact and program owner for assigned accounts or portfolios.
Coordinate with internal teams to capture business requirements and ensure timely program execution.
Own revenue and gross profit targets for the accounts and monitor performance against goals.

Skills

Client relationship management

Account management

Strategic relationship building

Communication

Project management

Tools

Microsoft Office

Job description

All Jobs > Senior Client Success Manager

Full-time

Description

Hello, we\'re Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we\'re passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary

The Senior Client Success Manager serves as the primary point of contact for assigned client account(s), focusing on building strong strategic relationships, ensuring successful program execution, and delivering exceptional client value. This role blends day-to-day program management and client engagement with elevated accountability for identification of growth and financial performance.

Key Responsibilities

Client Relationship Management

Build and maintain positive relationships with client contacts at various organizational levels, including senior stakeholders.

Act as a trusted liaison and advocate for client needs within Augeo.

Ensure timely, transparent client communications through regular updates, meeting coordination, and proactive issue resolution.

Program Management

Serve as the day-to-day contact and program owner for assigned account or account portfolio.

Partner with Solution Delivery and Project Management to capture business requirements and ensure timely, accurate program execution.

Coordinate and maintain meeting cadence with internal and client teams, including agendas and recaps.

Manage program scope, timelines, financial performance and quality expectations as outlined in Service Agreements.

Prepare and present Change Orders and Statements of Work for program adjustments.

Own revenue and gross profit (GP) targets for the assigned account or portfolio, monitoring performance against goals and proactively flagging risk to leadership.

Ensure accurate and timely invoicing for client programs.

Collaborate with internal teams (Operations, Marketing, Technology, etc.) to deliver program components effectively.

Identify and cultivate opportunities for program enhancements; partner with Strategy and leadership teams to develop and present recommendations directly to clients.

Contribute insights during client reviews to demonstrate program impact and value; lead portions of client business reviews as needed.

What you need to be successful in this role

5+ years of client relationship management or account management experience.

Demonstrated proficiency using AI tools in daily flow of work preferred.

Experience with employee, channel, or customer loyalty programs preferred.

Strong organizational and communication skills to manage multiple priorities.

Ability to build and maintain client relationships and resolve issues effectively.

Basic financial literacy for program performance, invoicing and budget support.

Proficiency in Microsoft Suite for reporting and presentations.

Flexibility for remote work; preference for Eastern or Central US presence.

How this position is measured

Client satisfaction and retention.

Accuracy and timeliness of program execution.

Quality of client communications and responsiveness.

Contribution to incremental program improvements.

Adherence to budget and invoicing accuracy.

Location

Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)