Principal Experience Designer

PTR Global; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading IT services firm in Irving, Texas is seeking a Mid-Senior level UX Designer to collaborate with technology and product teams. Responsibilities include prioritizing projects, advocating for customers through human-centered design, and driving end-to-end product design using tools such as Figma. Applicants should possess a minimum of 8 years of experience in user experience design and have the ability to manage cross-functional teams. This full-time role offers a chance to make a significant impact in product development.

Qualifications

• Minimum 8 years of experience in user experience design.
• Ability to work with various business partners.
• Experience managing cross-functional teams.

Responsibilities

• Collaborate with tech and product teams to address customer needs.
• Engage in portfolio prioritization and strategy setting.
• Champion design-centric product enhancements through research.
• Facilitate workshops aligning with business needs.

Skills

User experience design

Collaboration

Prototyping tools

Human-centered design

Tools

Figma

Job description

Responsibilities

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
• Translating complex ideas into understandable concepts that evolve and enhance the product experience
• Engaging in portfolio prioritization to help set the strategy and product road map for the team
• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
• Championing prioritization of design centered product enhancements grounded in research and analysis
• Working with partners and teams across various geographies
• Embracing and advocating for an experience mindset

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities
• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
• Driving end-to-end product design by:
• Working with researchers to understand customer needs and define opportunities through usability and empathy studies
• Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
• Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
• Planning and facilitating workshops with internal and external stakeholders to align with business needs
• Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
• Storytelling and presenting visual concepts to various stakeholders
• Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech.

Basic Qualifications

• At least 8 years of experience with user experience design

Preferred Qualifications

• Comfortable working with a variety of business partners and delivering outcomes
• Design and prototyping tools, such as Figma
• Familiarity with working in an established design system
• Experience managing a cross‑functional team

Seniority Level

Mid-Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting