Lead Experience Design Strategist — Patient-Centered Innovation

Snow Companies; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading firm in experience design is seeking a Senior Experience Design Strategist in New York, NY. You will craft innovative, human-centered design solutions to drive business results and enhance user satisfaction. This role requires a deep understanding of user needs, with responsibilities including leading design sessions, developing strategic design briefs, and creating service blueprints. A Bachelor's degree in a relevant field and 3+ years of experience are essential. The position offers a competitive salary between $80,000 and $110,000 annually.

Qualifications

• 3+ years of experience in Experience Design Strategy, Service Design, and Customer Experience.
• Certificate in service design, design strategy, or UX is a plus.
• Strong storytelling skills to generate empathy and clarify complex ideas.

Responsibilities

• Design and build patient support programs and services.
• Develop strategic briefs and user research plans.
• Lead cross-functional teams in ideation sessions.
• Provide strategic direction for product and service prototypes.
• Create service blueprints and experience maps.

Skills

Experience Design Strategy

Creative problem-solving

Storytelling

Design psychology knowledge

User research

Education

Bachelor's or advanced degree in relevant field

Job description

A leading firm in experience design is seeking a Senior Experience Design Strategist in New York, NY. You will craft innovative, human-centered design solutions to drive business results and enhance user satisfaction. This role requires a deep understanding of user needs, with responsibilities including leading design sessions, developing strategic design briefs, and creating service blueprints. A Bachelor's degree in a relevant field and 3+ years of experience are essential. The position offers a competitive salary between $80,000 and $110,000 annually.