Senior Executive Travel Planner

Bank of America; Charlotte (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Bank of America is seeking an experienced travel coordinator to manage executive travel scheduling and reservations using Sabre, coordinating domestic and international air, rail, car and hotel arrangements. You will support senior management, handle end-to-end bookings, and communicate timely updates across phone, email and chat platforms.

The role requires attention to detail, high-touch service, and adherence to corporate travel policies, with evening and weekend rotation.

Qualifications

• 3+ years experience working with Native Sabre or other GDS system.
• Prior experience in Business (Corporate) Travel or supporting executive travel needs/requests
• Experience in high-touch service environment with White Glove approach
• Demonstrated learning agility and ability to act on feedback

Responsibilities

• Coordinate all travel arrangements for employees including scheduling, updating and canceling
• Act as the point of sale on all Domestic & International travel requirements, arranging air, rail, car, and hotel using Sabre in coordination with Corporate Aviation
• Primary contact for travel-related inquiries
• Communicate timely updates and needs of employees
• Follow Bank of America travel policy and procedures
• Operate with modern travel tools and technology
• Support senior management with scheduling future travel requests
• Provide consultative advice to ensure adherence to expense standards
• Ensure compliance with training, compliance and sanctions
• Deliver on team goals and KPI metrics
• Handle end-to-end booking through ticketing and fulfillment via phone, email, or chat
• Operate in multi-channel servicing environments with KPIs for customer satisfaction and efficiency
• Use professional service techniques and maintain client relations
• Review and reconfirm reservations/PNR for ticketing, accuracy, and lowest fare

Skills

Attention to Detail

Customer and Client Focus

Decision Making

Prioritization

Written Communications

Critical Thinking

Data Collection and Entry

Innovative Thinking

Policies, Procedures, and Guidelines

Relationship Building

Active Listening

Adaptability

Business Operations Management

Issue Management

Problem Solving

Education

High School Diploma / GED

Tools

Sabre GDS

GDS systems

Job description

Bank of America is seeking an experienced travel coordinator to manage executive travel scheduling and reservations using Sabre, coordinating domestic and international air, rail, car and hotel arrangements. You will support senior management, handle end-to-end bookings, and communicate timely updates across phone, email and chat platforms.

The role requires attention to detail, high-touch service, and adherence to corporate travel policies, with evening and weekend rotation.