Senior Executive Tech Services Engineer

Waystar

Louisville (KY)

On-site

USD 90,000 - 120,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary

Bonus program

Health benefits

Paid time off

Education allowance

401(k) match

Pet insurance

Employee groups

Job summary

Waystar is seeking a Sr. Technical Services Engineer I to serve as a senior technical resource, handling advanced Tier 2 support, executive technology services, and workplace technology across company locations.

The role resolves highly complex issues, owns assigned domains, and coordinates escalations, while guiding less-experienced engineers without people management responsibilities. The position emphasizes technical leadership, standards adherence, and collaboration with IT, Facilities,

Qualifications

5+ years of progressive IT support, desktop support, field services, endpoint support, technical services, or related technical operations experience.
Experience resolving highly complex end-user technology issues and coordinating cross-functional technical escalations.
Experience owning a technical service, platform, location, or operational domain.
Experience coordinating vendors during incidents or project implementations.
Familiarity with ITIL principles and service management best practices.
Associate’s or Bachelor’s degree in Information Technology or related field.

Responsibilities

Provide senior escalation support for complex endpoint, operating system, Microsoft 365, mobile device, identity and access, network connectivity, enterprise application, and collaboration technology issues.
Deliver white-glove technical support for executive leadership and other critical business stakeholders.
Own assigned technical service areas, platforms, locations, or operational responsibilities and maintain associated standards and documentation.
Coordinate technology readiness across company locations and partner with Workplace Experience, Facilities, Security, and vendors.
Lead medium-sized Technical Services projects or defined workstreams within broader enterprise technology initiatives.
Create technical documentation, knowledge base articles, and troubleshooting guides.