Senior Executive IT Support Technician – Mac

Jobtailor

Missouri

On-site

USD 90,000 - 120,000

Full time

6 days ago

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Job summary

General Motors (GM) seeks a senior IT support professional to serve as the Mac expert for executive leadership, delivering high-touch, confidential tech assistance to top executives and admins.

You will define device standards, collaborate with security and networking teams, and build playbooks and dashboards that improve service delivery while maintaining discretion and professionalism.

Qualifications

Bachelor’s degree in information technology, computer science, or related field, or equivalent practical experience
Significant experience in IT support, with strong experience in executive, VIP, or other high-touch support environments
Expert-level experience supporting Mac devices and Apple ecosystems in an enterprise environment
Demonstrated success supporting senior leaders with professionalism, confidentiality, and discretion
Experience improving service models, support operations, workflows, or team effectiveness in a complex enterprise environment
Strong technical background in end-user computing, collaboration tools, conferencing technology, mobile support, and incident management
Proven ability to influence across teams, align stakeholders, and drive improvement without relying solely on formal authority
GM does not provide immigration-related sponsorship; applicants must not require GM immigration sponsorship now or in the future
Preferred: experience supporting C-suite, board, or officer-level leaders in a large enterprise environment
Preferred: experience with executive event support, leadership transitions, and travel readiness
Preferred: experience creating service playbooks, support standards, dashboards, or executive support operating models
Preferred: experience influencing support strategy where high-touch service and scale must coexist

Responsibilities

Serve as trusted technology partner for GM senior executives and executive admins
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and high-visibility business moments
Anticipate executive technology needs and prevent issues
Act as the team’s Mac support expert, covering macOS, Apple hardware, peripherals, mobile ecosystem integration, and executive end-user workflows
Define and mature Apple device standards, best practices, and support approaches
Partner with Client Engineering, Security, Identity, Networking, Collaboration, and other technical teams
Evaluate tooling, automation, device standards, and modernization opportunities
Identify service gaps and operational inefficiencies and improve the executive support model
Recommend and implement improvements to team structure, support coverage, workflows, and escalation paths
Develop playbooks, standards, repeatable processes, service metrics, and continuous improvement practices
Lead complex executive escalations and drive root-cause analysis and long-term remediation
Ensure readiness for critical meetings, events, and executive travel
Promote standardization and operational discipline while maintaining personalized executive support
Raise technical, communication, and white-glove service standards across the team
Coach and mentor team members in Mac support, executive engagement, and high-stakes issue management
Build relationships across support teams and IT towers

Skills

Mac support expertise

Executive support experience

Service model improvement

End-user computing

Incident management

Automation

Playbook development

Collaboration across teams

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Science

Tools

Collaboration tools

Conferencing technology

Support dashboards

Executive support operating models

Job description

Serve as a trusted technology partner for GM’s senior executives and executive admins
Deliver high-touch support for executive offices, leadership transitions, board-level interactions, travel, and high-visibility business moments
Anticipate executive technology needs and prevent issues
Act as the team’s Mac support expert, covering macOS, Apple hardware, peripherals, mobile ecosystem integration, and executive end-user workflows
Define and mature Apple device standards, best practices, and support approaches
Partner with Client Engineering, Security, Identity, Networking, Collaboration, and other technical teams
Evaluate tooling, automation, device standards, and modernization opportunities
Identify service gaps and operational inefficiencies and improve the executive support model
Recommend and implement improvements to team structure, support coverage, workflows, and escalation paths
Develop playbooks, standards, repeatable processes, service metrics, and continuous improvement practices
Lead complex executive escalations and drive root-cause analysis and long-term remediation
Ensure readiness for critical meetings, events, and executive travel
Promote standardization and operational discipline while maintaining personalized executive support
Raise technical, communication, and white-glove service standards across the team
Coach and mentor team members in Mac support, executive engagement, and high-stakes issue management
Build relationships across support teams and IT towers

Requirements

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent practical experience
Significant experience in IT support, with strong experience in executive, VIP, or other high-touch support environments
Expert-level experience supporting Mac devices and Apple ecosystems in an enterprise environment
Demonstrated success supporting senior leaders with professionalism, confidentiality, and discretion
Experience improving service models, support operations, workflows, or team effectiveness in a complex enterprise environment
Strong technical background in end-user computing, collaboration tools, conferencing technology, mobile support, and incident management
Proven ability to influence across teams, align stakeholders, and drive improvement without relying solely on formal authority
GM does not provide immigration-related sponsorship; applicants must not require GM immigration sponsorship now or in the future
Preferred: experience supporting C-suite, board, or officer-level leaders in a large enterprise environment
Preferred: experience with executive event support, leadership transitions, and travel readiness
Preferred: experience creating service playbooks, support standards, dashboards, or executive support operating models
Preferred: experience influencing support strategy where high-touch service and scale must coexist

Core Competencies

Demonstrates expertise in Mac support and Apple ecosystems, providing high-touch executive support while improving service models and operational efficiency. Capable of leading complex escalations and fostering collaboration across technical teams to enhance executive engagement.

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