Senior Executive Customer Experience & Tech Engagement

UKG; Carson City (NV); On-site; USD 102,000 - 147,000; Full time

Benefits offered by this job

Performance-based bonus

Restricted stock unit awards

Job summary

UKG is seeking an Emerald Experience Manager (EXM) to serve as a trusted advisor and executive relationship partner for UKG’s Premium customers. This role blends executive partnership, customer success leadership, and technical stewardship to ensure Premium accounts achieve measurable outcomes and maximize ROI across UKG Pro, Pro WFM, Workforce Central, and PLUS Central.

You will orchestrate cross-functional teams, drive adoption, monitor account health and ROI, and translate executive

Qualifications

• 5+ years in HCM, HRIS, or enterprise SaaS customer success, consulting, or technical advisory roles.
• Knowledge of UKG Pro WFM, including Advanced Scheduling and/or TeleStaff.
• Proven ability to consult with enterprise customers at both business and technical levels.
• Excellent communication, facilitation, and relationship-building skills.
• Strong organizational skills; ability to manage multiple priorities.
• Willingness to work outside of normal business hours, including on call rotations.

Responsibilities

• Executive & Strategic Engagement: Serve as the primary executive relationship manager for Premium accounts.
• Customer Success & Value Realization: Anticipate customer needs and identify opportunities for adoption, optimization, and innovation.
• Technical Advocacy & Escalation Management: Provide technical stewardship across UKG Pro, Pro WFM, Workforce Central, and PLUS Central.
• Cross-Functional Orchestration: Align internal UKG teams around customer goals and translate objectives into roadmaps.

Skills

HCM

HRIS

Enterprise SaaS

UKG Pro WFM

Communication

Relationship-building

Tools

Data analytics tools

Job description

UKG is seeking an Emerald Experience Manager (EXM) to serve as a trusted advisor and executive relationship partner for UKG’s Premium customers. This role blends executive partnership, customer success leadership, and technical stewardship to ensure Premium accounts achieve measurable outcomes and maximize ROI across UKG Pro, Pro WFM, Workforce Central, and PLUS Central.

You will orchestrate cross-functional teams, drive adoption, monitor account health and ROI, and translate executive