Executive Customer Experience & Technical Engagement Lead

UKG (Ultimate Kronos Group); Topeka (KS); Hybrid; USD 102,000 - 147,000; Full time

Job summary

UKG seeks an Emerald Experience Manager to lead executive-level relationships for Premium accounts, drive adoption and value realization, and steward technical stewardship across UKG Pro, WFM, and related platforms. You will collaborate with Product, Engineering, and Services to optimize ROI and ensure customer outcomes.

The role requires strong communication, strategic advisory skills, and willingness to work outside standard hours to support customers across time zones.

Qualifications

• 5+ years in HCM, HRIS, or enterprise SaaS customer success, consulting, or technical advisory roles.

Responsibilities

• Executive Partnership – Serve as the primary executive relationship manager for Premium accounts.
• Customer Success Leadership – Champion adoption, retention, and business value realization.
• Technical Stewardship – Ensure system stability, resolve escalations, and optimize ROI.
• Cross-Functional Orchestration – Align internal UKG teams around customer goals.

Skills

HCM / HRIS expertise

Enterprise SaaS consulting

Executive relationship management

Communication & facilitation

Multi-priority management

After-hours availability

Tools

UKG Pro WFM

Advanced Scheduling

TeleStaff

Job description

UKG seeks an Emerald Experience Manager to lead executive-level relationships for Premium accounts, drive adoption and value realization, and steward technical stewardship across UKG Pro, WFM, and related platforms. You will collaborate with Product, Engineering, and Services to optimize ROI and ensure customer outcomes.

The role requires strong communication, strategic advisory skills, and willingness to work outside standard hours to support customers across time zones.