Executive CX & Technical Engagement Lead

UKG; Juneau (AK); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking an Emerald Experience Manager (EXM) to lead executive relationships and drive measurable outcomes for Premium accounts. You will blend strategic partnership with technical stewardship to optimize ROI and adoption of UKG solutions.

The role emphasizes customer success leadership, cross-functional orchestration, and collaboration with Product, Engineering, and Services to deliver value and growth for high-impact customers.

Qualifications

• 5+ years in HCM, HRIS, or enterprise SaaS customer success, consulting, or technical advisory roles.
• Knowledge of UKG Pro WFM, including Advanced Scheduling and/or TeleStaff.
• Proven ability to consult with enterprise customers at both business and technical levels.
• Excellent communication, facilitation, and relationship-building skills.
• Willingness to work outside of normal business hours, including on call rotations.

Responsibilities

• Executive & strategic engagement with Premium accounts as the primary relationship manager.
• Drive adoption, retention, and business value realization across customers.
• Provide technical stewardship and lead root cause analysis for escalations.
• Coordinate cross-functional UKG teams and translate objectives into roadmaps.

Skills

Executive partnership

Customer success leadership

Technical advisory

Communication skills

Relationship-building

Time management

Tools

UKG Pro WFM

Advanced Scheduling

TeleStaff

Job description

UKG is seeking an Emerald Experience Manager (EXM) to lead executive relationships and drive measurable outcomes for Premium accounts. You will blend strategic partnership with technical stewardship to optimize ROI and adoption of UKG solutions.

The role emphasizes customer success leadership, cross-functional orchestration, and collaboration with Product, Engineering, and Services to deliver value and growth for high-impact customers.