Premium Experience Executive & Technical Engagement Lead

UKG; Boise (ID); On-site; USD 102,000 - 147,000; Full time

Job summary

UKG is seeking an Emerald Experience Manager (EXM) to serve as a trusted advisor and executive partner for our premium customers. You will blend executive engagement, customer success leadership, and technical stewardship to maximize ROI across UKG solutions.

You will lead cross-functional teams, monitor adoption and value, and drive initiatives that improve system efficiency, HR/payroll optimization, and workforce productivity for our largest clients.

Qualifications

• 5+ years in HCM, HRIS, or enterprise SaaS customer success, consulting, or technical advisory roles.
• Knowledge of UKG Pro Workforce Management (WFM), including Advanced Scheduling and/or TeleStaff.
• Proven ability to consult with enterprise customers at both business and technical levels.
• Excellent communication, facilitation, and relationship-building skills.

Responsibilities

• Executive & Strategic Engagement: serve as primary executive relationship manager for Premium accounts.
• Customer Success & Value Realization: champion adoption, retention, and ROI realization.
• Technical Advocacy & Escalation Management: provide technical stewardship and lead root cause analysis.
• Cross-Functional Orchestration: align internal teams and translate objectives into roadmaps.

Skills

Executive Partnership

Customer Success Leadership

Technical Stewardship

Communication Skills

Relationship Building

Tools

UKG Pro WFM

Advanced Scheduling

Job description

UKG is seeking an Emerald Experience Manager (EXM) to serve as a trusted advisor and executive partner for our premium customers. You will blend executive engagement, customer success leadership, and technical stewardship to maximize ROI across UKG solutions.

You will lead cross-functional teams, monitor adoption and value, and drive initiatives that improve system efficiency, HR/payroll optimization, and workforce productivity for our largest clients.