Senior Executive Claims Advocate - Large Commercial

Insurance Journal; Glastonbury (CT); On-site; USD 87,000 - 127,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life and disability insurance

Employee Assistance Program

Education reimbursement

Job summary

Smith Brothers Insurance is seeking an accomplished and strategic Executive Claims Advocate to join our Large Commercial Lines team on-site in Glastonbury, CT. The role provides high-level guidance on complex workers' compensation, general liability, property, automobile, and other commercial claims while partnering with clients and carriers to drive favorable outcomes and risk management strategies.

Responsibilities include leading executive reviews, mentoring staff, managing carrier

Qualifications

• 7-10+ years of experience handling claims.
• Connecticut, New York, and/or New Jersey Casualty Adjuster's License (or ability to obtain/maintain as required).
• Professional designations related to claims, risk management, or insurance preferred.
• Bachelor's degree preferred; high school diploma or equivalent required.

Responsibilities

• Serve as the executive-level claims advisor for key and complex Commercial Lines clients, shaping long-term claims and risk management strategies.
• Influence and manage carrier relationships, including escalation of high-exposure and systemic claims issues.
• Drive strategic oversight of large-loss and complex claims, ensuring proactive resolution.
• Lead and facilitate executive-level claim reviews and stewardship meetings with clients and carriers.
• Mentor and provide guidance to team members, elevating overall team capability.
• Partner with Risk Advisors and Account Managers to interpret coverage, navigate claim disputes, and develop strategic client solutions.
• Support business development efforts by participating in finalist meetings, presentations, and service capability discussions.
• Set and manage client expectations, ensuring delivery against service standards and timelines.
• Drive a proactive, results-oriented, client-first approach across all claim interactions.
• Maintain accurate documentation and activity records in agency systems.
• Ensure compliance with agency processes, confidentiality standards, and quality metrics.
• Complete special projects and other duties as assigned.
• Engage in ongoing professional development and training to strengthen skills, knowledge, and effectiveness.

Skills

Claims handling

Negotiation

Multi-jurisdictional claims

Analytical thinking

Team mentorship

Client relationship management

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Office

Applied EPIC

Carrier platforms

AI tools

Job description

Smith Brothers Insurance is seeking an accomplished and strategic Executive Claims Advocate to join our Large Commercial Lines team on-site in Glastonbury, CT. The role provides high-level guidance on complex workers' compensation, general liability, property, automobile, and other commercial claims while partnering with clients and carriers to drive favorable outcomes and risk management strategies.

Responsibilities include leading executive reviews, mentoring staff, managing carrier