Senior Events Manager - DoubleTree by Hilton Crystal City

Hilton; Arlington (VA); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a passionate Senior Events Manager to lead high-volume events and ensure exceptional guest experiences. This role involves negotiating contracts, designing creative event menus, and maintaining relationships with clients. You will be responsible for overseeing complex events, ensuring seamless service from sales to execution, and maximizing revenue through upselling opportunities. Join a forward-thinking company that values teamwork, integrity, and innovation, and contribute to creating memorable experiences for guests in a dynamic and inclusive environment.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan and company match

Employee stock purchase program

Career growth and development

Qualifications

• Experience with high-volume events and managing multiple events monthly.
• Strong negotiation and communication skills required.

Responsibilities

• Negotiate business through proposals and contracts to close events.
• Maintain relationships with clients and ensure high-level service.
• Plan and prioritize duties effectively to meet client expectations.

Skills

Event Management

Negotiation Skills

Communication Skills

Problem Solving

Customer Service

Teamwork

Education

Bachelor's Degree in Hospitality Management

Job description

DoubleTree by Hilton Crystal City (https://www.hilton.com/en/hotels/dcaaedt-doubletree-washington-dc-crystal-city/) is seeking a passionate Senior Events Manager to join the team! This 627-room property and 33,316 sq. ft Total Event Space is a half mile south of The Pentagon as well as only three blocks from the Pentagon City Metro station.

Ideal candidates have experience working with high-volume events, have a flexible schedule, have managed events with a minimum of 600 attendees, and are comfortable managing 5-11 events per month.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

1. Access to pay when you need it through DailyPay
2. Medical Insurance Coverage – for you and your family
3. Mental health resources including Employee Assistance Program
4. Best-in-Class Paid Time Off (PTO)
5. Go Hilton travel program: 100 nights of discounted travel
6. Parental leave to support new parents
7. Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
8. 401K plan and company match to help save for your retirement
9. Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
10. Career growth and development
11. Team Member Resource Groups
12. Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As Senior Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

1. Organize, plan and prioritize your duties by developing plans and goals.
2. Timely communication to internal and external clients via telephone, email, written documents or in person.
3. Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
4. Demonstrate knowledge of job systems, products, systems, and processes.
5. Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
6. Selling and influencing both internal and external clients.
7. Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
8. Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
9. Participate in customer site inspections and assist with the sales process as necessary.
10. Other duties as necessary based on business needs.
11. Regular attendance.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “