Complex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites [...]

DoubleTree by Hilton Washington DC - Crystal City; Arlington (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Complex Director of Catering and Events to lead a dynamic team in a vibrant location. This role involves strategic leadership, ensuring exceptional guest experiences, and fostering a culture of innovation and teamwork. You'll be at the forefront of creating memorable events, managing operations excellence, and developing talent within the organization. Join a team committed to delivering top-notch hospitality and making a significant impact in the industry. If you thrive in a fast-paced environment and are passionate about event management, this opportunity is perfect for you.

Benefits

Medical Insurance Coverage

Vision and Dental Insurance

Best-in-Class Paid Time Off

Go Hilton Travel Discount

401(k) Plan with Company Match

Career Growth and Development

Recognition and Rewards Programs

Debt-Free Education Access

Employee Stock Purchase Program

Complimentary Meals on Shift

Qualifications

• Minimum 2 years of hospitality experience at Assistant or Director level.
• Knowledge of hotel property management systems is advantageous.

Responsibilities

• Lead and innovate event delivery and catering services.
• Ensure high-quality service standards and team member engagement.

Skills

Hospitality Management

Event Planning

Revenue Management

Leadership

Team Development

Education

Degree in Business Development

CMP or CPCE Certification

Tools

Delphi.fdc

Job description

Complex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites Crystal City

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Complex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites Crystal City

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Located in the vibrant Crystal City neighborhood, DoubleTree by Hilton Crystal City and Embassy Suites Crystal City offer the perfect blend of comfort, convenience, and Hilton hospitality. Together, these two properties provide a welcoming retreat for business and leisure travelers alike, featuring modern amenities and a prime location just moments from Washington, D.C.

This dynamic complex is known for its exceptional service and commitment to creating memorable guest experiences, making it an exciting place to lead and grow as part of Hilton's world-renowned team.

What will I be doing?

As Director of Catering & Events you will provide continuous leadership in creating and delivering an exceptional team member experience and best place to work. The Director of Catering & Events will be directly responsible for contributing to the achievement of superior business results in the areas of ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership and talent development, culture, innovation, and event operations.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

STRATEGY:

• Successfully, innovatively, and timely implement Commercial strategic initiatives and monitor for best-in-class results
• Drive innovation and creativity within event delivery
• Partner with the General Manager/Executive Committee to deliver on Hilton’s values by creating high-impact event experiences
• Ensure that high quality service standards are maintained through continuous reviews of processes and procedures
• Provide owner relations guidance in key areas of Events & Catering expertise, as needed (Banquet Capital Expenditures, Staffing Models)
• Actively support the sales process.
  
  
  

LEADERSHIP:

• Provide overall leadership and direction in all Events & Catering matters.
• Serve as the hotel’s credible Subject Matter Expert on all matters relating to event & catering experience
• Serve as a highly visible, participatory leader who proactively and consistently engages with their General Manager/Executive Committee, Sales, Catering and Events team members, external guests, and suppliers
• Remain current on event trends to evaluate innovative ways for process/practice improvements and shares best practices
• Participate or represent Hilton in industry social/meeting/events professional associations
  
  
  

CULTURE:

• Inspire high-performing multi-cultural, multi-generational teams that build Hilton’s Events talent pipeline
• Integrate Hilton’s Values/Mission/Purpose when implementing Event initiatives and support Team Member-centric and guest-centric programs
• Lead with Hilton culture engaging with Team Members through direct and meaningful interactions
• Be an ambassador for customer service.
  
  
  

TALENT:

• Motivate and provide a work environment in which team members are productive
• Ensure all Event & Catering manager roles have career development plans in place that are actively supported by leadership and profiles are current for succession planning
• Listen and respond to team members needs while having an open-door policy
• Manage group and interpersonal conflict effectively
  
  
  

OPERATIONS EXCELLENCE:

• Ensure the proper use of all function space, exhibit hall, and event spaces
• Manage supplier and vendor relationships
• Possess subject matter expertise and ensure standards/practices
• Development and management of departmental budgets
• Responsible for the overseeing short, medium, and long-term forecasting and actual cost reporting for events and catering
• Ensure proper staffing for the needs of the business
• Integrate current trends in event management and design
• Participate in customer site inspections and assists with the sales process as necessary
  
  
  

What are we looking for?

• Minimum Years of Experience Preferred: Two (2) years Hospitality related experience at an Assistant or Director level.
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems (Delphi.fdc)
• Significant experience in revenue management or a similar analytical role
• Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Inclusive family-building and fertility benefits
• Expanded bereavement leave
• Adoption Assistance program
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift
  
  
  

Work Locations

DoubleTree Crystal City

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Catering and Event Services

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

• Industries

  Hotels and Motels

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