Complex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites [...]

Hilton Worldwide, Inc.; Arlington (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Complex Director of Catering and Events to lead a dynamic team in delivering exceptional service. This role involves strategic leadership, fostering a high-performing culture, and ensuring operational excellence. You will be at the forefront of event innovation, collaborating with various departments to create memorable experiences for guests. Join a company that values hospitality, integrity, and teamwork, and be part of a vibrant environment where your contributions will make a significant impact. If you are passionate about the hospitality industry and ready to inspire others, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision insurance

Mental health resources

Paid Time Off up to 144 hours in the first year

Travel discounts

401(k) with company match

Career development programs

Recognition programs

Qualifications

• Minimum of 2 years hospitality experience at an Assistant or Director level.
• Knowledge of hotel property management systems and revenue management.

Responsibilities

• Lead the Events & Catering team to deliver exceptional guest experiences.
• Optimize event spaces and manage vendor relationships effectively.

Skills

Hospitality Management

Event Planning

Team Leadership

Revenue Management

Customer Service

Education

Degree in Business Development

Certifications like CMP or CPCE

Tools

Delphi.fdc

Job description

Job Description - Complex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites Crystal City (HOT0BJTT)

Job Description

Complex Director of Catering and Events - Doubletree by Hilton Crystal City and Embassy Suites Crystal City (HOT0BJTT)

Work Locations

DoubleTree Crystal City, 300 Army Navy Drive, Arlington, VA 22202-2891

Located in the vibrant Crystal City neighborhood, DoubleTree by Hilton Crystal City and Embassy Suites Crystal City offer the perfect blend of comfort, convenience, and Hilton hospitality. Together, these properties provide a welcoming retreat for both business and leisure travelers, featuring modern amenities and a prime location just moments from Washington, D.C.

This dynamic complex is known for its exceptional service and commitment to creating memorable guest experiences, making it an exciting place to lead and grow as part of Hilton's renowned team.

What will I be doing?

As Director of Catering & Events, you will provide leadership in creating and delivering an exceptional team member experience and be the best place to work. You will be responsible for contributing to superior business results by ensuring outstanding guest service, team member engagement, favorable financial outcomes, strategic leadership, talent development, culture, innovation, and event operations.

Specifically, your essential functions will include:

1. Strategy:

• Implement commercial strategic initiatives successfully and monitor for best-in-class results.
• Drive innovation and creativity in event delivery.
• Partner with the General Manager/Executive Committee to deliver high-impact event experiences aligned with Hilton’s values.
• Maintain high service standards through continuous review of processes and procedures.
• Provide owner relations guidance in areas such as Banquet Capital Expenditures and Staffing Models.
• Support the sales process actively.

1. Leadership:

• Provide overall leadership and direction for all Events & Catering matters.
• Serve as the hotel’s Subject Matter Expert on event & catering experiences.
• Engage proactively with General Manager, Sales, Catering, team members, guests, and suppliers.
• Stay current on event trends to evaluate and implement innovative practices.
• Represent Hilton in industry associations and events.

1. Culture:

• Inspire high-performing, multicultural, and multigenerational teams that build Hilton’s Events talent pipeline.
• Integrate Hilton’s Values/Mission/Purpose into initiatives and programs.
• Lead with Hilton’s culture through meaningful team interactions.
• Act as an ambassador for customer service excellence.

1. Talent:

• Motivate teams and foster a productive work environment.
• Ensure career development plans are in place for Event & Catering managers, supporting succession planning.
• Maintain an open-door policy to listen and respond to team needs.
• Manage conflicts effectively.

1. Operations Excellence:

• Optimize use of event spaces and manage vendor relationships.
• Ensure standards and practices are maintained.
• Develop and manage departmental budgets, including forecasting and cost reporting.
• Ensure proper staffing levels and incorporate current trends in event management and design.
• Participate in customer site inspections and support sales efforts as needed.

What are we looking for?

• Minimum of 2 years hospitality experience at an Assistant or Director level.

Preferred capabilities include:

• Knowledge of hotel property management systems (e.g., Delphi.fdc).
• Experience in revenue management or similar analytical roles.
• Relevant degree in business development or related field; certifications such as CMP, CPCE are advantageous.

Since 1919, Hilton has been a leader in hospitality, committed to innovation, quality, and success. We seek candidates who demonstrate our core Values:

• Hospitality, Integrity, Leadership, Teamwork, Ownership, Now

Key attributes include:

• Quality, Productivity, Customer Focus

What will it be like to work for Hilton?

Hilton spans the lodging sector, offering luxurious hotels, resorts, and more. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are central to creating remarkable experiences worldwide.

The Benefits

• Medical, dental, vision, life, and disability insurance.
• Mental health resources.
• Paid Time Off up to 144 hours in the first year.
• Travel discounts, 401(k) with company match, career development, recognition programs, and more.