Senior Event Technology Lead

Encore Global; Melville (NY); On-site; USD 29,000 - 37,000; Full time

Job summary

Encore Global is seeking a Sr. Technical Lead in the New York area to bridge technical leadership with hands-on execution. You will oversee equipment operation, ensure flawless event delivery, and mentor junior staff across pre-, during, and post-event activities.

The role emphasizes customer service excellence, cross-team collaboration, and maintaining equipment readiness in fast-paced hotel and convention center environments.

Qualifications

• Bachelor's degree preferred.
• 2+ years of field experience in the specialty area.
• 2-3 years of customer service or hospitality experience preferred.

Responsibilities

• Operate and troubleshoot advanced audiovisual equipment during events.
• Deliver excellent customer service and client relationship management.
• Mentor and coach staff to develop technical and leadership skills.
• Supervise technicians during events and coordinate team efforts.
• Maintain and inventory equipment, ensuring security and readiness.

Skills

Customer service

Hospitality

Education

Bachelor's Degree

Job description

Encore Global is seeking a Sr. Technical Lead in the New York area to bridge technical leadership with hands-on execution. You will oversee equipment operation, ensure flawless event delivery, and mentor junior staff across pre-, during, and post-event activities.

The role emphasizes customer service excellence, cross-team collaboration, and maintaining equipment readiness in fast-paced hotel and convention center environments.