Senior Event Services Lead – Large-Scale Conventions

Kalahari Resorts LLC; Pocono Manor (PA); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Paid time off

Holiday compensation

Health, dental, and vision coverage

Employee appreciation events, perks at

Education assistance programs

Descrizione del lavoro

Kalahari Resorts & Conventions in Pocono Manor, PA seeks a Convention Services Manager to coordinate all details of group events, from planning through on-site execution, and to partner with event planners for flawless outcomes.

You’ll manage client relationships, oversee room setups, menus, AV needs, and liaise between clients, resort departments, and vendors to deliver memorable experiences and stress-free events.

Competenze

• Experience in a hotel/resort with an event space of at least 20,000 sq. ft. and heavy group volume.
• 2-5 years of catering manager/conference services manager or similar event planning experience.
• Experience detailing & managing large (1000+ people), complex, multi-day events with many moving parts.
• Experience negotiating changes in complex programs.
• Sales experience to up-sell food, beverage, and meeting room services is preferred.
• Skilled multi-tasker.
• Competency in Microsoft Word and Excel.

Mansioni

• Coordinate all aspects of group events from initial planning through on-site execution.
• Communicate event details clearly to internal teams to ensure seamless delivery.
• Manage client relationships by providing guidance, support, and timely updates.
• Oversee event logistics such as room setups, audiovisual needs, and banquet requirements.
• Resolve issues quickly to maintain a high-quality guest experience and smooth operations.

Conoscenze

Microsoft Word

Excel

Descrizione del lavoro

Kalahari Resorts & Conventions in Pocono Manor, PA seeks a Convention Services Manager to coordinate all details of group events, from planning through on-site execution, and to partner with event planners for flawless outcomes.

You’ll manage client relationships, oversee room setups, menus, AV needs, and liaise between clients, resort departments, and vendors to deliver memorable experiences and stress-free events.