Senior Event Services Lead – AV & Live Event Tech

Pinnacle Live; Boston (MA); On-site; USD 36,423 - 40,818; Full time

Benefits offered by this job

Generous time off with PTO

401k with a contribution match

Health, vision, and dental insurances

Job summary

Pinnacle Live in Boston, MA, is seeking an Event Services Supervisor to oversee operations during events. The role involves supervising staff, ensuring high customer service standards, and managing AV equipment.

The ideal candidate has 2-3 years in the audio-visual or hospitality industry along with strong technical skills. Benefits include generous PTO, health insurances, and a 401k plan.

Qualifications

• Supervising non-union, union, and contract labor for setup and operations.
• Ensuring clear communication of daily expectations during shifts.
• Providing instructions to guests on operating equipment.
• Maintaining accurate client event information in the billing system.

Responsibilities

• Ensure compliance with safety measures and company standards.
• Manage inventory to secure equipment from theft and damage.
• Review invoices with clients to finalize billing.
• Coach and mentor technical crew for daily activities.

Skills

Strong technical aptitude

Excellent organization skills

Strong inter-personal skills

Strong verbal, listening and written communication skills

Strong customer focus

Planning ability

Strong team player orientation

Education

Two to three years in the audio visual or hospitality industry

Two years advanced audio and visual experience in a theatrical or live event environment

Computer proficiency

Job description

Pinnacle Live in Boston, MA, is seeking an Event Services Supervisor to oversee operations during events. The role involves supervising staff, ensuring high customer service standards, and managing AV equipment.

The ideal candidate has 2-3 years in the audio-visual or hospitality industry along with strong technical skills. Benefits include generous PTO, health insurances, and a 401k plan.