Senior Event Security Dispatcher | Fan Safety & Training

Player 15 Group; Phoenix (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Complimentary game tickets to Phoenix/

Team member experiences throughout the

401(k) plan with match

On-site fitness center and amenities

Employee discounts at Team Shop

Job summary

Player 15 Group is the sports and entertainment company behind thePhoenix Suns (NBA),Phoenix Mercury (WNBA),Valley Suns (G League), andMortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care.

Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

Qualifications

• Two+ years of security dispatch experience preferred.
• Three+ years of customer service experience preferred.
• Prior leadership or supervisory experience strongly preferred.
• Military and/or law enforcement experience is a plus.
• High school diploma or GED is required.
• Expert-level customer service and guest interaction skills.
• Expert verbal and written communication skills.
• Ability to mentor, coach, and counsel team members effectively.
• Proficiency in operating radios and security technology.

Responsibilities

• Directly oversee Event Security Control Center during events.
• Assist with training, onboarding, and development of Security staff.
• Support hiring and staffing initiatives as assigned by leadership.
• Establish and train dispatch staff on clear protocols for dispatch operations to maintain consistency between events.
• Assist the Sr. Manager of Training in the preparation and execution of training materials and can moderate training sessions.
• Ensure staff are properly positioned, equipped, and prepared to perform assigned security responsibilities.
• Enforce arena policies, procedures, safety rules, and the NBA Fan Code of Conduct consistently and professionally.
• Monitor crowd behavior throughout events to identify safety concerns, suspicious activity, or policy violations.
• Respond promptly and appropriately to incidents, alarms, emergencies, and escalated guest situations.
• Provide clear direction and assistance to Team Members during emergency situations, evacuations, and re-entry processes.
• Immediately report suspicious activity, unattended items, injuries, safety violations, or facility concerns to leadership.
• Prepare clear, accurate, and timely incident and incident reports.
• Maintain strong situational awareness inside and outside the arena, including patrol and response responsibilities.
• Demonstrate strong knowledge of arena layout, services, and amenities to assist team members with directions and inquiries.
• Serve as an information resource for event-specific details and team member questions in a professional and courteous manner.
• Identify opportunities to enhance the security experience while maintaining safety and security priorities.
• Maintain confidentiality of sensitive, proprietary, and personal information in accordance with organizational policies.
• Perform additional duties as assigned based on event and non-event needs.
• Must be able to work 90% of the events.

Skills

Customer service

Communication

Teamwork

Judgment

Accountability

Security protocols

Leadership

Mentoring

Radio operation

Education

High school diploma or GED

Tools

Radio systems

Job description

Player 15 Group is the sports and entertainment company behind thePhoenix Suns (NBA),Phoenix Mercury (WNBA),Valley Suns (G League), andMortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care.

Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.