Senior Event Retail Operations Leader

Compass Group USA; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy at United Center is seeking a Senior Warehouse & Events Retail Manager to lead merchandise operations for concerts, gameday events, and special events. You will oversee setup, staffing, inventory, and post-event reporting to deliver exceptional guest experiences.

The role requires a hands-on, analytical leader with experience in high-volume retail or event environments, plus strong Excel and Smartsheet skills and the ability to manage multiple priorities including evenings and weekends.

Qualifications

• Experience managing high-volume retail or event operations.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead retail merchandise operations for concerts, gameday events, and special events.
• Oversee event setup, execution, staffing, and post-event breakdown.
• Manage vendor relationships, including scheduling, performance accountability, and commission reporting.
• Coordinate with event stakeholders to ensure successful retail operations and execution.
• Monitor inventory accuracy, product distribution, replenishment, and merchandising standards.
• Analyze sales and operational performance and prepare post-event recaps.
• Support warehouse and inventory teams during stock counts and retail inventories.
• Lead, coach, and develop supervisors and event-based retail staff.
• Promote operational excellence, accountability, and exceptional guest service.

Skills

Leadership

Communication

Organization

Problem-solving

Tools

Excel

Smartsheet

Job description

Levy at United Center is seeking a Senior Warehouse & Events Retail Manager to lead merchandise operations for concerts, gameday events, and special events. You will oversee setup, staffing, inventory, and post-event reporting to deliver exceptional guest experiences.

The role requires a hands-on, analytical leader with experience in high-volume retail or event environments, plus strong Excel and Smartsheet skills and the ability to manage multiple priorities including evenings and weekends.