Senior Events & Retail Operations Manager

Levy Restaurants

Chicago (IL)

On-site

USD 85,000 - 95,000

Full time

10 days ago

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Job summary

Levy Restaurants is seeking a Senior Warehouse & Events Retail Manager to oversee event retail execution, inventory control, and vendor partnerships within United Center Retail Operations. This role supports concerts, gameday, and special events, ensuring exceptional guest experiences and strong retail performance.

The ideal candidate has leadership experience in high-volume retail or event environments, with strong analytics and staff development skills.

Qualifications

Experience managing high-volume retail or event operations.
Strong leadership, communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office, particularly Excel and Smartsheet.
Availability to work evenings, weekends, holidays, and special events.

Responsibilities

Lead retail merchandise operations for concerts, gameday events, and special events.
Oversee event setup, execution, staffing, and post-event breakdown.
Manage vendor relationships, including scheduling, performance accountability, and commission reporting.
Coordinate with event stakeholders to ensure successful retail operations and execution.
Monitor inventory accuracy, product distribution, replenishment, and merchandising standards.
Analyze sales and operational performance and prepare post-event recaps.
Support warehouse and inventory teams during stock counts and retail inventories.
Lead, coach, and develop supervisors and event-based retail staff.
Promote operational excellence, accountability, and exceptional guest service.