Senior Retail Warehouse & Events Manager

Compass Group USA; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy at United Center is seeking a Senior Warehouse & Events Retail Manager to lead merchandise operations for concerts, gameday events, and special events. You will oversee setup, staffing, inventory, and post-event reporting to deliver exceptional guest experiences.

The role requires a hands-on, analytical leader with experience in high-volume retail or event environments, plus strong Excel and Smartsheet skills and the ability to manage multiple priorities including evenings and weekends.

Qualifications

• Experience managing high-volume retail or event operations.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead retail merchandise operations for concerts, gameday events, and special events.
• Oversee event setup, execution, staffing, and post-event breakdown.
• Manage vendor relationships, including scheduling, performance accountability, and commission reporting.
• Coordinate with event stakeholders to ensure successful retail operations and execution.
• Monitor inventory accuracy, product distribution, replenishment, and merchandising standards.
• Analyze sales and operational performance and prepare post-event recaps.
• Support warehouse and inventory teams during stock counts and retail inventories.
• Lead, coach, and develop supervisors and event-based retail staff.
• Promote operational excellence, accountability, and exceptional guest service.

Skills

Leadership

Communication

Organization

Problem-solving

Tools

Excel

Smartsheet

Job description

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Senior Retail Warehouse & Events Manager

Different perspectives make us better. We're committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy's diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

The Senior Warehouse & Events Retail Manager is a key leader within United Center Retail Operations, responsible for overseeing event retail execution, inventory management, vendor partnerships, staffing coordination, and post-event reporting. This role supports concerts, gameday events, and special events, ensuring exceptional guest experiences and strong retail performance. The ideal candidate is an analytical, detail-oriented leader with experience in high-volume retail, sports, entertainment, or event environments.

Key Responsibilities:

Lead retail merchandise operations for concerts, gameday events, and special events.
Oversee event setup, execution, staffing, and post-event breakdown.
Manage vendor relationships, including scheduling, performance accountability, and commission reporting.
Coordinate with event stakeholders to ensure successful retail operations and execution.
Monitor inventory accuracy, product distribution, replenishment, and merchandising standards.
Analyze sales and operational performance and prepare post-event recaps.
Support warehouse and inventory teams during stock counts and retail inventories.
Lead, coach, and develop supervisors and event-based retail staff.
Promote operational excellence, accountability, and exceptional guest service.

Qualifications:

Experience managing high-volume retail or event operations.
Strong leadership, communication, organization, and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency in Microsoft Office, particularly Excel and Smartsheet.
Availability to work evenings, weekends, holidays, and special events.

This position requires a hands-on leader who thrives in a dynamic event environment and is committed to delivering exceptional retail operations and guest experiences.

At Levy, team = family. And we'll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.