Senior Retail Warehouse & Events Manager

Levy Restaurants; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Job summary

Levy Restaurants is seeking a Senior Warehouse & Events Retail Manager to oversee event retail execution, inventory control, and vendor partnerships within United Center Retail Operations. This role supports concerts, gameday, and special events, ensuring exceptional guest experiences and strong retail performance.

The ideal candidate has leadership experience in high-volume retail or event environments, with strong analytics and staff development skills.

Qualifications

• Experience managing high-volume retail or event operations.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel and Smartsheet.
• Availability to work evenings, weekends, holidays, and special events.

Responsibilities

• Lead retail merchandise operations for concerts, gameday events, and special events.
• Oversee event setup, execution, staffing, and post-event breakdown.
• Manage vendor relationships, including scheduling, performance accountability, and commission reporting.
• Coordinate with event stakeholders to ensure successful retail operations and execution.
• Monitor inventory accuracy, product distribution, replenishment, and merchandising standards.
• Analyze sales and operational performance and prepare post-event recaps.
• Support warehouse and inventory teams during stock counts and retail inventories.
• Lead, coach, and develop supervisors and event-based retail staff.
• Promote operational excellence, accountability, and exceptional guest service.

Skills

Leadership

Communication

Org & Planning

Problem Solving

Multi-tasking

Excel

Smartsheet

Event operations

Tools

Smartsheet

Excel

Job description

Salary: 85000 - 95000

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award‑winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All‑Star Games.

Job Summary

The Senior Warehouse & Events Retail Manager is a key leader within United Center Retail Operations, responsible for overseeing event retail execution, inventory management, vendor partnerships, staffing coordination, and post‑event reporting. This role supports concerts, gameday events, and special events, ensuring exceptional guest experiences and strong retail performance. The ideal candidate is an analytical, detail‑oriented leader with experience in high‑volume retail, sports, entertainment, or event environments.

Key Responsibilities

• Lead retail merchandise operations for concerts, gameday events, and special events.
• Oversee event setup, execution, staffing, and post‑event breakdown.
• Manage vendor relationships, including scheduling, performance accountability, and commission reporting.
• Coordinate with event stakeholders to ensure successful retail operations and execution.
• Monitor inventory accuracy, product distribution, replenishment, and merchandising standards.
• Analyze sales and operational performance and prepare post‑event recaps.
• Support warehouse and inventory teams during stock counts and retail inventories.
• Lead, coach, and develop supervisors and event‑based retail staff.
• Promote operational excellence, accountability, and exceptional guest service.

Qualifications

• Experience managing high‑volume retail or event operations.
• Strong leadership, communication, organization, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Proficiency in Microsoft Office, particularly Excel and Smartsheet.
• Availability to work evenings, weekends, holidays, and special events.

Curious about Life at Levy? Check it out: Levy Culture

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Levy.pdf

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Levy maintains a drug‑free workplace.