Senior Event Ops Lead - Guest Experience & Team Growth

White Lodging; Denver (CO); On-site; USD 61,000 - 69,000; Full time

Benefits offered by this job

Affordable medical, dental & vision

Parental leave

Short-term disability

Mental health resources

Referral bonuses

PTO with rollover

Tuition reimbursement

401(k) with company match

Job summary

White Lodging is seeking an Event Operations Manager in Denver to oversee event execution and lead banquet associates. You will coordinate between sales and clients, address operational challenges, and drive guest satisfaction throughout the event life cycle.

The role emphasizes leadership, training, and delivering exceptional service in a fast-paced hotel environment. Competitive benefits are included in the package.

Qualifications

• Customer service mindset and positive attitude.
• Strong communication and active listening skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Leadership or supervisory experience preferred.
• Interest in training and developing future leaders.

Responsibilities

• Act as liaison between sales and the customer throughout the event process.
• Identify operational challenges and help solve them.
• Lead pre-event and post-event meetings.
• Focus on guest satisfaction throughout the event lifecycle.
• Supervise and train banquet associates to ensure high level of service.
• Other reasonable duties as assigned.

Skills

Customer service

Communication

Leadership

Training

Problem solving

Adaptability

Job description

White Lodging is seeking an Event Operations Manager in Denver to oversee event execution and lead banquet associates. You will coordinate between sales and clients, address operational challenges, and drive guest satisfaction throughout the event life cycle.

The role emphasizes leadership, training, and delivering exceptional service in a fast-paced hotel environment. Competitive benefits are included in the package.