Senior Event Operations Manager

ASM Global Group; United States; On-site; USD 52,000 - 72,000; Full time

Job summary

ASM Global is seeking an experienced Event Services Supervisor to oversee live events at the Dayton Convention Center. You will supervise staff, coordinate with service contractors, and ensure smooth operations from planning through execution.

You’ll guide clients on contract provisions and timelines while maintaining close collaboration with facility departments. You will attend planning meetings, prepare cost estimates, monitor billing, and act as manager on duty when required, ensuring

Qualifications

• Bachelor’s degree from four-year college or university.
• Minimum of three years actual experience in public facility management, promotion, or operation of conventions or trade shows or service-related operation whose primary function is to provide direct on-site service to the public.
• Minimum of two years college level work in a hospitality program and/or sales or marketing related program preferred.

Responsibilities

• Supervises staff and oversees all aspects of facility operations related to events.
• Meets with client groups to plan and organize assigned meetings and/or events.
• Coordinates activities with the various service contractors for assigned meetings and/or events.
• Guides clients in preparation of events by interpreting and explaining contract provisions, policies, and procedures.
• Keeps clients informed as to status of deadline schedules, including but not limited to floor plan submissions, meeting room set-up specifications, insurance requirements and other relevant details.
• Conducts weekly production meetings with Event Coordinators and operational departments.
• Prepares cost estimates and monitors final billing.
• Provides clear, concise, and timely communication of detailed requirements to operational departments.
• Assists in scheduling operational set-ups to provide equipment or services needs.
• Monitors and supervises facility set-up when necessary.
• Assists in training event services staff.
• Serves as primary liaison between clients and facility departments.
• Monitors in-house events, maintaining close contact with clients and facility staff to ensure successful events.
• Follows-up on all client requests, concerns, and problems.
• Attends appropriate planning, organization and other event and facility meetings in support of facility operations.
• Serves as manager on duty as required.

Skills

Staff supervision

Client relations

Event coordination

Budgeting

Microsoft Office

Contract interpretation

Scheduling

Communication

Education

Bachelor’s degree

Hospitality coursework

Tools

Microsoft Office

Venue management software

Job description

ASM Global is seeking an experienced Event Services Supervisor to oversee live events at the Dayton Convention Center. You will supervise staff, coordinate with service contractors, and ensure smooth operations from planning through execution.

You’ll guide clients on contract provisions and timelines while maintaining close collaboration with facility departments. You will attend planning meetings, prepare cost estimates, monitor billing, and act as manager on duty when required, ensuring